Golf Operations Specialist

Job Title Based on our internal equity review process, the starting hourly wage for this position will be $28.18. To allow for growth and salary progression the full hourly range is $28.18 - $38.58. Employees will have the opportunity to move through the posted range based on annual performance reviews and merit increases. Who We Are Join our team at Parks Tacoma to put your skills to use serving your community and making Tacoma a vibrant, healthy, and welcoming place to live. Parks Tacoma is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Tacoma, Washington, Tacoma Parks' mission is to create healthy opportunities to play, learn, and grow. The independent park district spans the city providing a wide range of life-enriching destinations and services, including 70+ parks, 80+ miles of trails, 1,000+ acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more. Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun. Come work where you play! You will contribute to the overall vitality and well-being of your community when you work for Parks Tacoma, and you'll do so as part of a supportive team of committed, passionate, and mission-driven professionals. The people of Parks Tacoma are the key to its success, and you just might be the next great addition to our team. You'll receive a competitive wage, along with an attractive benefits package, including medical, dental, retirement, vacation, holidays, and much more. On top of that, you'll wake each day knowing that you're helping make Tacoma a great place to call home. Position Information Under the direction of the Golf & Business Operations Supervisor, assist in the overall management of golf operations including assisting with tournament operations, planning, and conducting numerous tournaments, coordination of leagues & club memberships, assisting with youth and adult instructional programs, golf cart and driving range rentals, cashiering, and tee time reservation systems. In the performance of their respective tasks and duties all employees are expected to: Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Conduct oneself in a professional manner and always maintain a professional image Observe applicable safety requirements, use safety equipment provided, always implement appropriate safety practices and report immediately any unsafe working conditions or hazards. Essential Duties Assist with golfer check-in and fee collection; control and manage play Assist with all opening and closing procedures Assist in managing facility tournament operations including weekly events Assist in tournament operations and weekly events including planning, pre-tournament contracts, post- tournament billing, promotion, course set-up, preparation, scoring, prize distribution, and follow up Set up and coordinate leagues and tournaments held at the course Assist in the coordination of a Meadow Park Golf Club Assist in Player Development programs, clinics & lessons & Youth Programs Assist in the inventory control of hard goods, soft goods, and special orders including ordering procedures, receiving procedures, inputting into point of sale, pricing procedures, display, and sales Assist in coordinating golf activities with other departments Assist in the management of golf cart fleet operations, including staging, daily maintenance, and upkeep Assist in the training of the part-time golf shop & outside service staff Assist in managing the daily operations of the golf course, golf services, and practice facility Provide an exceptional customer service experience to all guests Order supplies associated with the golf activities Operate a motorized vehicle to travel to multiple locations to carry out essential duties. Adhere to all driving laws and safety rules. Oversee the tee time reservation system, monitor play, and make sure all players are accurately charged appropriate golf fees Perform other appropriate tasks assigned by the Golf & Business Operations Supervisor and/or Golf Player Development Coordinator

OCCASIONAL DUTIES:

Ability to work overtime as needed to meet facility needs. Play the golf course to evaluate and maintain current knowledge and understanding of course conditions, setup, and maintenance operations and to maintain playing skills. Communicate course maintenance activities and course conditions to the customers. In the absence of the Golf and Business Supervisor and Golf Player Development Coordinator act in a lead capacity to ensure the safe and effective day to day operation of Meadow Park Golf Course. Perform emergency first aid and CPR as needed and according to established guidelines Minimum Qualifications At least two years of golf shop retail experience required. Minimum of 1 year of golf instruction experiences in classes, clinics and program required. Experience with tournament operations, knowledge of Golf Genius Tournament software desired. Must be proficient with Microsoft Office software (Word, Excel, Outlook, etc.)

LICENSE & OTHER REQUIREMENTS:

Possess a valid driver's license with an acceptable driving record (A current driving abstract will be requested after job offer). Membership in the Professional Golfers Association (PGA) or completion of Level One of the Professional Golf Management (PGM) Program desired. Valid CPR and First Aid Cards. Additional Information ENVIRONMENT: Indoor, outdoor and shop work environment. Fumes, dust, pollen, and noise from equipment operation.

PHYSICAL ABILITIES:

Standing and walking for extended periods of time to conduct business. Walking over rough or uneven terrain/surfaces; stooping and kneeling both indoors and outdoors. Strength to lift to 35 pounds. Driving automotive equipment to conduct inspections and work.

HAZARDS:

Exposure to fertilizer fumes, pesticides, and other chemicals. Exposure to fumes and vapors. Contact with dissatisfied or abusive individuals.

KNOWLEDGE OF:

Learn pro shop organization and management structures. Learn management and maintenance of golf cart and driving range operations. Learn merchandise marketing and inventory control Learn Player Development/Golf Instruction Learn Golf rules, equipment, and tournament organization Learn Cash handling procedures and internal controls Strong organizational, planning, and prioritization skills Fundamental knowledge of the game of golf, the golf swing, rules of golf, and golf facility operations

ABILITY TO:

Communicate orally in the English language with customers, clients, or the public by telephone or in a face to face, one to one or group setting. Produce written documents with clearly organized thought using proper sentence construction, punctuation, and grammar. Work safely without presenting a direct threat to self or others. Work with a positive personality, energetic, motivated, and enthusiastic attitude provide strong customer service & computer skills. Interpret rules and regulations. Perform emergency first aid and CPR as needed and according to established guidelines. Communicate clearly verbally and in writing. Assess and evaluate situations effectively. Exert optimal effort in successfully completing tasks. Take initiative with minimal supervision. Extract and record data and carry out calculations accurately. Set up and operate equipment that can require selection from options or different settings. Manage time efficiently and effectively through scheduling and prioritizing. Work within and contribute to the effectiveness of a team, Parks Tacoma