Principal Business Analyst

Principal Business Analyst

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Principal Business Analyst

Salary

$86,912.00 - $119,619.00 Annually

Location

Minneapolis Public Service Building, 505 4th Avenue South, Minneapolis, MN

Job Type

Full-time

Job Number

2026-00222

Department

Information Technology

Division

PPMD Prog Mgmt (non revenue)

Opening Date

05/15/2026

Closing Date

5/31/2026 11:59 PM Central

FLSA

Exempt

Bargaining Unit

CPE

• Description

• Benefits

• Questions

Position Description

The City of Minneapolis Information Technology Department is hiring for two (2) vacancies in the Project Management Office division.

• One position will focus on supporting projects associated with the Minneapolis Police Department Settlement. This role will support public safety transformations, and Minnesota Department of Human Rights Settlement Agreement efforts.

• One position will be supporting IT Project Management Office and related enterprise initiatives.

These positions serve as the bridge between the business and technology teams on large enterprise initiatives, partnering with cross-functional teams to plan and execute City projects. This position combines traditional business analysis with user research and human-centered practices to ensure technology solutions are informed by the real needs, experiences, and workflows of the people who use them.

Work Location:These positions may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office.

The City of Minneapolis does not sponsor applicants for work visas.

Job Duties and Responsibilities

• Collaborate with stakeholders, customers, developers, architects, and subject matter experts to co-create effective and user-centered solutions.

• Conduct discovery and user research activities—such as user interviews, observations, workshops, and journey mapping—to clarify the problem-space and define existing processes needs, pain points, and service touchpoints.

• Assist and take lead where needed with the project managers and customer departments around organizational change management and user adoption efforts.

• Apply problem solving and critical thinking skills to complex problems

• Discover and articulate the "why" behind requirements by connecting technical needs to user and organizational outcomes.

• Lead efforts to recommend IT and service design challenges by evaluating business practices, work flows, culture, products, and objectives, that meet user and business needs, and while leveraging IT enterprise.

• Facilitate sessions that document the 'as is' and/or the 'to be' processes, integrating insights from users and subject matter experts to improve service experiences.

• Collaborate across the project team including project managers, solution architects, and customer departments to understand problems and assess, plan, and implement new solutions based on human-centered and Agile methodologies and best practices.

• Facilitate user testing and validation scenarios to solutions, meeting the intent and user needs behind each requirement.

• Mentor other business analysts and IT employees on user research, journey mapping, and design thinking techniques.

• Develop best practices around human centered design, and agile methodologies.

• Contribute to Enterprise Architecture planning and execution with a focus on usability, accessibility, and service improvement.

Required Qualifications

Minimum Qualifications: Bachelor's Degree in Business Administration, Computer Science or Public Administration or related field.

Minimum Experience: Six (6) or more years of related experience

Equivalency: An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

A resume is required. You must attach an updated resume to your application.

Selection Process

The selection process will consist of one or more of the following steps: a rating of relevant education and experience 100%. It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score 70% on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check

The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Union Representation

This position is represented by a collective bargaining agreement between the City of Minneapolis and the Minneapolis Professional Employees Association (CPE). For more information on the terms and conditions of this agreement please visit: Professional Employees - City of Minneapolis (

Eligible List Statement

The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire two months after it has been established.

Interview Selection

The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Knowledge, Skills and Abilities

• Strong knowledge of business process modeling, human-centered design and user research tools and techniques.

• Ability to plan and conduct user research and synthesize findings into actionable business or design requirements.

• Strong verbal and written communication skills, with the ability to facilitate workshops and co-design sessions.

• Proficiency in Microsoft Suite tools (e.g. Word, Excel, PowerPoint, Access, Outlook and Visio).

• Ability to quickly learn and gain knowledge of customer department business operations and user contexts.

• Strong analytical decision-making, and problem-solving skills with a focus on user outcomes and service quality.

• Ability to multitask, prioritize, and coordinate on multiple projects.

• Excellent analytical, negotiation, and presentation skills.

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose—serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity employer.

Benefits Summary

Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the benefits page ( .

Insurance

Health insurance

Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design ( with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.

Dental insurance

The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.

Life insurance

The city provides basic life insurance of one times your annual salary up to $50,000. You can elect to purchase optional life insurance.

Paid time off

Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements ( .

Paid parental leave

City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.

Retirement

City employees earn a pension and may choose to participate in additional retirement savings programs.

• Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.

• Deferred compensation: Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).

Transportation

Eligible City employees may choose to participate in the following transportation programs:

• Metropass: TheMetropass ( program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.

• Parking or Van Pool:The City of MinneapolisTransportation Benefits Plan ( gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars.

Learning and development

To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine’s, and St. Mary's University of Minnesota are available to City employees.

Other perks

Employees can also take advantage of flexible spending accounts, theEmotional Wellbeing Solutions ( , health club discounts and more.

01

How did you find out about this position? (Select all that apply)

• Recruiter

• City of Minneapolis website

• City of Minneapolis employee

• City of Minneapolis Career Opportunities Bulletin

• Friend, family, or community

• League of Minnesota Cities website

• Diversityjobs.com website

• Governmentjobs.com website

• Indeed.com website

• Minnesotajobs.com website

• Minnesota Council of Nonprofits website

• Other Website

• LinkedIn

• Twitter / X

• Facebook

• Other social media site

• Newspaper

• Other media

• College or University

• Community organization

• Job Fair

• Professional association

• Site Visit

• None of the above

02

Please specify where you heard about the position (e.g., website name, City of Minneapolis employee name, job fair, professional association).

03

Which position(s) are you most interested in?

• IT Project Management Office (PMO)

• Minneapolis Police Department Settlement Support

04

What is your highest level of degree you have successfully completed in Business Administration, Computer Science, Public Administration or equivalent?

• No Degree

• Associate's Degree

• Bachelor's Degree

• Master's Degree

• Doctorate Degree or higher

05

How many years of related experience do you have to the posting?

• No Experience

• Less than 2 years

• 2 years but less than 4

• 4 years but less than 6

• 6 years but less than 8

• 8 years but less than 10

• 10 or more years

06

Do you have 2 or more years of experience with testing efforts in a cross-functional and cross-system environment ( Check all that apply )?

• Lead the testing efforts consisting of more than 10 testers

• Lead the development of test artifacts including test data, test cases, and testing process

• Lead the implementation of testing tool and automation

• Coordinate defect resolution with external software support vendors

• No, I do not have experience in the above

07

Please indicate how many years of experience you have in conducting requirement gathering sessions, including elicit, analyze, and document business and technical requirements.

• No Experience

• Less than 2 years

• 2 years but less than 4

• 4 years but less than 6

• 6 years but less than 8

• 8 years but less than 10

• 10 or more years

08

Do you have experience working in and/or considerable knowledge of local Government or Public Sector?

• Yes

• No

09

Which of the following tasks have you performed in a professional setting? ( Check all that apply )

• Facilitated business process improvement workshops

• Acted as liaison between stakeholders and IT teams

• Created functional specifications for ERP systems

• Manage relationships with Cloud based software vendors, ensuring service level agreements (SLAs)

• None of the above

Required Question

Employer

City of Minneapolis

Address

350 South 5th Street

Room 1

Minneapolis, Minnesota, 55415

Phone

View phone number on click.appcast.io

Website

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