Client Services Manager (Patient Access / HUB Services)

Client Services Manager (Patient Access HUB) — Remote (US) Location: Remote (United States) Schedule: Full-time, 40 hours/week , 8-hour shifts Pay Rate: $51.72/hour (W2) Summary We are hiring a Customer Service Consultant with a strong mix of technical client support , project coordination , and Specialty Pharmaceutical Patient Access HUB experience. This Customer Service Consultant role supports complex patient access and support workflows, requiring confident executive-level communication, strong project management skills, and the ability to operate in a fast-paced, process-driven environment. If you’ve supported HUB services (benefits verification, prior authorization, appeals, specialty pharmacy coordination) and can also manage client-facing delivery and reporting, this is a great fit. Responsibilities Provide high-quality customer service support for healthcare/patient access stakeholders in a HUB services environment Support patient access and reimbursement workflows , including benefits investigation/benefits verification , prior authorizations (PA) , and appeals tracking Coordinate cross-functional workstreams (operations, client stakeholders, support teams) to drive timely resolution of issues Manage escalation handling, documentation, and follow-up to ensure strong client experience and service outcomes Develop and maintain clear process documentation, trackers, and status updates for multiple concurrent priorities Prepare professional written updates and executive-ready summaries, reports, and presentations Identify trends, process gaps, and improvement opportunities; support continuous improvement initiatives Maintain accurate documentation of customer interactions and case activity in required systems/tools Qualifications Bachelor’s Degree required (Master’s preferred) 3–5 years of client relationship management / account management experience Strong preference for prior experience in a Specialty Pharmaceutical Patient Access HUB / patient support program environment 8+ years of experience in professional services, healthcare, or related field , serving in a technical capacity Strong project management skills (planning, tracking, prioritization, risk/issue management) Excellent oral and written communication , including executive-facing presentation experience Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook) Strong ability to learn new systems, processes, and technical concepts quickly while managing multiple projects *