Added - a day ago Help Desk Administrator III Austin , Texas

Press Option+1 for screen-reader mode, Option+0 to cancel Accessibility Screen-Reader Guide, Feedback, and Issue Reporting | New window Added - 2 days ago Help Desk Administrator III Other Austin , Texas | Contract Related Other Jobs Technical Trainer / Instructional Designer Austin , Texas Project Manager Austin , Texas Help Desk Administrator II Austin , Texas Marketing Communications Coordinator Austin , Texas Support Technician II Austin , Texas View all jobs in this category Job Description Luna Data is seeking a Help Desk Administrator III for a long term onsite contract opportunity in S. Austin. Long term contract 100% onsite Required Skills 8+ years of Help Desk/Desktop Support experience Tier III support and escalated ticket management ITSM, ticketing systems, and remote support tools Hardware, software, operating systems, email, and printer support Network, desktop, and server troubleshooting PC, printer, and terminal maintenance/repair Basic electrical, mechanical, and electronics knowledge Ability to use technical manuals and diagnostic tools Software deployment and support of shared tools/applications Incident documentation, tracking, and resolution Strong troubleshooting, communication, and customer service skills Ability to explain technical issues to non-technical users Time management and team collaboration Knowledge of EIR Accessibility and assistive technologies Experience supporting users onsite, remotely, by phone, and via email Responsibilities Provide Tier III help desk support for escalated technical issues Troubleshoot and resolve hardware, software, network, desktop, and server problems Respond to support requests via phone, email, remote access, and in person Document, track, and resolve incidents in accordance with established processes Support operating systems, email, printers, and productivity applications Perform preventive maintenance and equipment repairs Coordinate system upgrades, changes, and new technology implementations Deploy and support shared software, development, and testing tools Communicate status updates and maintain work activity records Ensure timely issue resolution and customer satisfaction Assist users requiring accessibility accommodations Collaborate with team members to maintain support operations Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status. A 7-year background check is required for this role. #J-18808-Ljbffr Luna Data Solutions Inc.