Customer Service Representative

Customer Service Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Key Duties & Responsibilities

• Process customer orders from receipt through fulfillment, including order entry, artwork coordination, revisions, approvals, and delivery follow-up, ensuring accuracy and on-time execution.
• Serve as a primary point of contact for customers, providing timely and professional communication regarding order status, specifications, pricing, and delivery timelines.
• Collaborate closely with Sales, Production, Accounting, and other internal teams to align customer expectations, resolve issues, and ensure smooth order flow.
• Utilize Microsoft Excel daily to track orders, analyze data, reconcile information, generate reports, and support decision-making related to customer service and operations.
• Review and validate order documentation, artwork details, quantities, and customer-specific requirements to ensure compliance and accuracy.
• Proactively identify and communicate potential issues or delays, partnering cross-functionally to implement solutions and minimize customer impact.
• Provide administrative and operational support to the Customer Service team, including assisting with workload balancing, documentation, reporting, and other departmental needs.
• Maintain accurate and up-to-date customer and order records within internal systems to support reporting, forecasting, and process improvement efforts.

Required Skills & Abilities

• Strong proficiency in Microsoft Excel is required, including formulas, filters, sorting, pivot tables, and basic data analysis for reporting and order management.
• Excellent verbal and written communication skills with a professional, customer-focused approach.
• Strong interpersonal skills with the ability to collaborate effectively across departments and build positive customer relationships.
• Ability to manage multiple tasks and priorities in a fast-paced, deadline-driven environment.
• High attention to detail, strong organizational skills, and consistent follow-through.
• Practical problem-solving skills with the ability to escalate issues appropriately and drive resolution.

Education & Experience

• High School diploma is required; Associate's or Bachelor's degree strongly preferred.
• 12 years of experience in an enterprise level customer service, order management, or administrative support role (non-call center).
• Experience in a manufacturing, packaging, or finished goods environment is a plus.
• Demonstrated experience using Microsoft Excel as a core job function, including reporting, tracking, and data analysis.

Location: Sugar Land, TX Type: Onsite, 5 days a week

Salary Range: $45,000$50,000