Front Desk Agent

Why us?

At Hotel Commonwealth, nestled in the heart of Fenway, we start with a simple belief: every guest's story is unique, and so is the way we serve them. Our approach isn't scripted, printed, or tucked away in a handbook-it's woven into the DNA of who we are. Here, unscripted hospitality is more than a phrase; it's how we turn every interaction into something memorable, authentic, and entirely our own.

From our stylish rooms and extraordinary suites to the coveted views of Fenway Park, every corner of our hotel radiates legendary urban charm. We invite you to share your love for Boston-its vibrancy, quirks, and endless energy-with our guests. Our team thrives on details, delights in exceeding expectations, and takes pride in being unmatched hosts to travelers from across the globe.

This is more than just a role-it's a chance to bring fresh perspective, creative flair, and new ideas to an already celebrated hotel. Together, we create experiences guests will never forget, and moments we'll be proud of long after they've checked out.

Job Overview

At Hotel Commonwealth, every guest interaction carries the warmth of a genuinely local, independently spirited hotel. Responds in a professional and courteous manner toarriving,departingand in-house guests by providingaccurateandtimelyinformation and services. Responds to telephone and in-person inquiriesregardingreservations, hotelinformationand guest concerns. In this role, every decision contributes to the guest experience that has made Hotel Commonwealth a Kenmore Square institution.

Responsibilities

• Greets and completes established check-in procedures for arriving guestson a daily basis, using both manual and computerized methods,in order toensureguestare satisfied and in rooms as requested.

• Facilitates guest departure (check-out)on a daily basisby following established manual and computer proceduresin order toclose guest accounts and open the room for the nextsell.

• Regularly calculates and/or posts monies, receipts, guestaccountsand other forms of credit usingaccurate, proper cash handling methods and established proceduresin order topresent the customer withtimelyand precise hotel charges upon check-out andmaintainaccuratehotel records.

• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

• Maintains good customer relations by keeping abreast of all in-house and area functionsin order toanswer questions and concerns withtimelyand knowledgeable responses, in person and on telephone.

• Operates the PBX equipment by accepting incoming calls,assistingoutgoing calls,schedulingand setting wake-upcallsand paging guests to provide guests withtimelyand efficient service.

• Controls cash transactions at the front desk andmaintainscomplete responsibility for personal bank as specified by hotel bank agreement policy.

• Maintains a friendly,cheerfuland courteous demeanor at all times.

OTHER RESPONSIBILITIES

• All other duties as assigned,requestedordeemednecessary by management.

SUPERVISORY DUTIES

• None

BEHAVIORAL FOCUS

At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality.

At Hotel Commonwealth, we embrace:

• Fenway's Front Row - Official Hotel of the Boston Red Sox with unmatched proximity to the ballpark

• Kenmore Square Cornerstone - Credited with anchoring the neighborhood's revival since 2000

• Independent Luxury Spirit - No-brand-flag freedom to curate, create, and constantly evolve

• Culinary Destination Identity - Blue Ribbon Sushi, Row 34, and a cocktail culture that draws locals

• Warm, Expert Local Ambassadorship - Staff deeply connected to BU, the neighborhood, and the city

All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of Hotel Commonwealth and align with Sage Hospitality's commitment to genuine, meaningful connection.

Qualifications

Education/Formal Training

• High School diploma or equivalent

Qualifications

• Nonerequired

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

• Must have past experience in dealing directly with the public andacquiredgeneral knowledge of basic customer service skills.

• Must be fluent in oral and written English.

• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computerscreen.

• Must be able tooperatecomputer,calculatorand telephone keyboards, for cash handling and paperwork processing.

• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

• 90% ofshift isstanding, Bending/kneeling - repeated bending and kneelingrequiredwhile filing.

• Mobility - must be able to reach all areas of hotel toassistclients.

• Occasionalstanding. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

• Prolonged standing at indoor, thermostatically climate-controlledwork stationunderflorescentlighting. Work inside 95%

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned.

Benefits

Why You'll Love Working at Sage

Exceptional Benefits & Perks:

Explore & Save

Enjoy exclusive discounts at Sage Hotels & Restaurants nationwide-your gateway to unforgettable experiences across the country.

Comprehensive Health Coverage

We've got you covered with medical, vision, and dental insurance because your well-being matters.

Prime Location

Work in the heart of the city with easy access to public transportation-skip the commute stress.

Fuel Your Shift

Complimentary meal every shift. Great food, on us.

Commuter Benefits

Take advantage of our Perq Program partnership with MBTA for seamless, affordable transit.

Join a Culture That Celebrates You

At Sage, you're part of a community. We're building something special: a place where creativity thrives, passion drives every detail, and belonging isn't just a buzzword; it's who we are.

Ready to be part of something extraordinary? Let's create the future of hospitality together.

Salary

USD $33.00 - USD $33.50 /Hr.

ID: 2026-33055

Position Type: Regular Full-Time

Property : Hotel Commonwealth

Outlet: Not Applicable

Category: Front Desk & Guest Services

Min: USD $33.00/Hr.

Max: USD $33.50/Hr.

Address : 500 Commonwealth Ave

City : Boston

State : Massachusetts

EOE Protected Veterans/Disability