Service Account Manager

Account ManagerAs a well-established, growth-oriented commercial HVAC and plumbing contractor we are seeking an Account Manager who is an outgoing, diligent, and dedicated individual for our fast-growing team. This is a new position focused on taking exceptional care of our existing customers – not on selling new maintenance contracts. The Account Manager is the primary point of contact for an assigned base of commercial accounts and is responsible for customer retention, satisfaction, and identifying repair and project opportunities within those accounts.Key Responsibilities:Serve as the primary point of contact for an assigned base of existing customer accountsDevelop and maintain strong, long-term relationships with facility managers, property managers, building owners, and tenantsQuote pull-through work – repairs, like-for-like replacements, and light service projects identified through maintenance visits, service calls, technician recommendations, and customer requestsReview technician service reports and follow up with customers on deficiencies, recommendations, and open repair quotesFollow up on new customer opportunities and inbound inquiries, and hand off maintenance agreement leads to the maintenance sales teamConduct regular site visits and account review meetings to ensure customer satisfaction and identify upcoming needsManage maintenance agreement renewals for assigned accounts, including pricing escalations and scope adjustmentsMonitor account profitability and work with service leadership to address underperforming agreementsAssist customers with capital planning by tracking equipment age and condition and recommending budget-year replacementsCoordinate with service coordinators to ensure scheduled work, quoted repairs, and customer commitments are completed on timeResolve customer concerns, billing questions, and service issues promptly and professionallyMaintain accurate customer, equipment, and opportunity records in company systemsWork in a fast-paced environment and effectively manage customers' competing priorities and expectationsRequirements:A minimum of 3-years of HVAC or facility services experienceWorking knowledge of commercial HVAC systems and equipment (rooftop units, AHUs, boilers, chillers, VAV systems)Ability to manage multiple priorities with efficiency and attention to detailExcellent communication skills – both oral and writtenStrong customer service orientation and relationship-building skillsAbility to read and interpret service reports, technician notes, and equipment documentationProficient computer skills using Microsoft Outlook, Word, and ExcelBenefits:Project handoff incentive along with a performance bonus based on the gross profit and retention of your assigned account baseCar allowanceMedical, Dental, and Vision Insurance401(k)PTO and Paid HolidaysLong-Term DisabilityLife Insurance