Senior WFM Lead AI-Driven CX Operations
Coinbase, Inc.
Coinbase, Inc. is seeking a Senior Manager, Workforce Management to evolve WFM into a strategic, AI-informed capability across CX, shaping capacity planning, forecasting, and cost modeling for Consumer CX. You will translate complex workforce dynamics into narratives for senior leadership, and partner with Ops, Finance, Legal, and Compliance to align on resourcing and regulatory readiness. The role requires 5+ years in senior WFM or strategic planning in financial services or fintech, with a #J-18808-Ljbffr Coinbase, Inc.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Senior WFM Lead AI-Driven CX Operations in Phoenix, AZ vacancy
- ...we stay at the leading edge of technology... ...We are a values-driven organization and... ...continents and operates in over 25 countries... ...looking for a Senior Routing Engine... ...telephony, and CX platform teams.Responsibilities... ....Exposure to WFM processes and... ...experience with AI-assisted...OperationsSeniorFull timeInternshipRemote workRelocation
Miratech Group
Phoenix, AZ3 days ago $131.2k - $187k
...energy company based in Phoenix, AZ, is seeking a Senior Manager for Marketing and Brand. This role leads marketing strategies, focusing on customer... ...management skills, and a knack for integrating AI into marketing operations. This position offers an estimated salary...OperationsSenior- A leading solar energy company seeks a Senior Manager for Marketing and Brand to lead its marketing strategy and execution. This role includes... ...customers and political stakeholders, and integrating AI into marketing operations. The ideal candidate will have over 10 years of...OperationsSeniorFull time
- Lumen is seeking a Senior Lead Technical Program Manager to join the Network Architecture and Engineering organization. In this highly... ...into executable programs, coordinating across Architecture, Engineering, Planning, Operations, Security, IT, and #J-18808-Ljbffr LumenOperationsSeniorRemote job
- ...Baylor Scott & White Health in Phoenix, AZ seeks a CX Lead Product Designer to shape patient-centered digital experiences through thoughtful design, agentic interactions, and clear storytelling. You will collaborate with research, service design, engineering, analytics...Suggested
Baylor Scott & White Health
Phoenix, AZ2 days ago $220k - $260k
...service, incorporating AI tools and outcome-focused... ...product lifecycle. As a senior leader level within our... ...the Americas, you will operate as part of a broader go-... ...areas.* Emphasis in AI driven approaches for cloud modernization... ...acting as the Solution Lead or Subject Matter Expert...OperationsSeniorTemporary workLocal areaSlalom
Phoenix, AZ20 hours ago- ...a Technology Solutions Advanced Specialist to lead cross-system analysis for PPA initiatives. You will serve as a senior business analyst, shaping solution direction,... ...Product, Engineering, Architecture, Data, Security, Operations, and leadership to translate business needs...OperationsSeniorRemote job
- Coinbase, Inc. is seeking an Operations Excellence Senior Program Lead to own and optimize CX workflows, routing logic, and agent tooling across global operations. You... ...end-to-end workflows and partner with Product, WFM, Analytics, and Operations to maximize productivity...OperationsSeniorWorldwide
$132.23k - $176.31k
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications... ...clear, and trust is built into how we operate. If you’re ready to take ownership,... ...us today. The Role Lumen is seeking a Senior Lead Technical Program Manager to join the Network...OperationsSeniorTemporary workRemote work- ITC Infotech is hiring a Senior AI Mobile Engineer to design, build, and ship mobile experiences on Tulip for field and shop teams. You... ...patterns, mentor peers, and work closely with product and operations teams to deliver high-value, scalable mobile solutions #J-1880...OperationsSeniorRemote job
- Lumen is seeking a Senior Director of Customer & Network Transformation to drive automation, AI adoption, and workflow modernization across enterprise operations. This role leads DevOps initiatives improving customer experience, efficiency, and financial performance while...OperationsSenior
$139k - $260k
About this role:Wells Fargo is seeking a Senior Lead Business Execution Consultant within... ...initiatives, business performance, and operational excellence across complex, cross-functional... ...strong risk mitigating and compliance-driven culture which firmly establishes those...OperationsSeniorFull timeWork experience placementRemote workWells Fargo
Phoenix, AZ3 days ago- ...risks, and report progress to leadership. You will coordinate across engineering, QA, documentation, support, and go-to-market teams, apply foundational AI skills to enhance productivity and impact, and mentor teams toward streamlined delivery and #J-18808-Ljbffr TeradataSenior
- American Express seeks a seasoned project manager to lead digital workplace programs, guiding agile delivery, architecture discussions,... ...technology initiatives with business goals and to drive delivery through AI-assisted planning and SDLC governance. Responsibilities include...Senior
- Ascensus is the leading independent technology and... ...Position SummaryThe Senior Manager, Agentic AI Delivery will be a critical... ...productivity, and operational performance. The... ...cases (cost, revenue, CX improvement); secure... ...release readiness.Metrics-driven mindset with strong...OperationsFull timeContract workSecond jobRemote work
Ascensus
Phoenix, AZ4 days ago - ...and business partners. You will own planning, dependency maps, risk registers, and milestone dashboards; facilitate cross-team coordination; translate status for leadership; identify risks; coordinate launch readiness; and apply foundational AI #J-18808-Ljbffr TeradataSenior
- Modivcare is seeking a Manager, Talent Acquisition to lead recruitment operations for mobility and corporate hiring. You will guide strategy, optimize... ..., and candidate/hiring leader experiences while embracing AI and automation. You will oversee background checks and...Operations
- First Solar, Inc. is seeking a Senior Manager for Marketing and Brand to lead the marketing strategy spanning customer, product, and... ...engagement aligns with the brand. It also drives AI and LLM integration across marketing operations and campaigns. The ideal candidate has 10+...Operations
- ...Farmers Market, Inc. is seeking a Senior Technical Product Owner for... ...inventory optimization, and demand-driven ordering, acting as the bridge between business operations and technical execution to improve... ...management skills, and can lead cross-functional teams across Supply...OperationsSenior
- Encore is seeking a Technical Lead to oversee setup, operation, and strike of audiovisual systems in a hospitality setting, ensuring guest satisfaction. You will troubleshoot issues, mentor junior Technicians, and coordinate with hotel staff to deliver seamless events,...OperationsSenior
- Ryder System, Inc. is seeking a Senior Payroll HRIS Analyst to own the design, configuration, and ongoing support of Workday Payroll for U.S. and Canada payroll operations. You will be the primary HRIS partner to Payroll, ensuring Workday solutions align with business needs...OperationsSenior
- Caris Life Sciences is seeking a Senior Reagent QC Specialist - Molecular to lead QC of incoming reagents in the Molecular lab, ensuring compliance with... ...in reagent QC workflows while collaborating with Supply Chain and Lab Operations. #J-18808-Ljbffr Caris MPI, Inc.OperationsSenior
- ...Corporation in Phoenix, AZ seeks an experienced Construction Manager to lead large-scale EPC and service projects in the mining sector. You... ...control while coordinating with engineering, procurement, and operations teams to ensure profitable project execution. Ideal candidates...OperationsSenior
- South32 is seeking a Senior Environmental Specialist to provide leadership and compliance oversight at the Hermosa Project near Patagonia, AZ. The role partners with operations, construction, and project leadership to proactively manage environmental risks and promote sustainable...OperationsSenior
- H&R Block, Inc. in Phoenix, AZ is seeking a Lead Tax Strategist to apply advanced accounting principles, prepare complex tax returns... ...and clients. You will drive improvements, manage office operations, and stay current with tax laws. The role requires extensive experience...OperationsSeniorWork at office
- Taylor Fresh Foods, Inc. in Tolleson, AZ is seeking a Senior Receiving Lead to coordinate all cold storage receiving operations in a food manufacturing facility. You will oversee receipt, inspection, documentation, handling, and storage of temperature-sensitive materials...OperationsSenior
- ...project success from concept through construction by developing budgets, schedules, and execution strategies with operations, design teams, and clients. You will lead in collaboration with owners and field teams, delivering high-impact early-stage planning and budgeting...OperationsSeniorFlexible hours
- ...Service seeks a Construction, Commissioning & Turnover Manager to lead field execution, commissioning, startup readiness, and asset... ...establish portfolio-wide standards, coordinate with EPCs, OEMs, and operations, and ensure safe, on-time delivery with compliant handover...OperationsSenior
- Carvana is seeking a Senior Recruiter, Talent Acquisition to lead full life-cycle recruiting for our Operations teams. This on-site role at our Tempe, AZ headquarters will partner with hiring leaders and guide candidates from outreach to offer, delivering a stellar experience...OperationsSenior
- Encore Global in Phoenix, AZ is seeking a Sr. Technical Lead to bridge mid-tier operations and specialist work across events. This full-time role reports to an Operations Manager and supports setup, operation, and post-event wrap-up of advanced AV systems. The ideal candidate...OperationsSeniorFull time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior WFM Lead AI-Driven CX Operations. Be the first to apply!
Related searches
- senior business development Phoenix, AZ
- american senior communities Phoenix, AZ
- senior devops engineer remote Phoenix, AZ
- senior information technology project manager Phoenix, AZ
- senior vmware engineer Phoenix, AZ
- sr electrical engineer Phoenix, AZ
- sr marketing manager Phoenix, AZ
- senior manufacturing manager Phoenix, AZ
- senior IT support specialist Phoenix, AZ
- senior dynamics crm developer Phoenix, AZ