Technician

Our purpose is to make life better for people by delivering water for life. Our mission is to provide customer with high-quality water and services at a reasonable cost while promoting the preservation of watershed lands and aquifers. Our vision is to be an innovative water utility that sustains life, strengthens our communities and protects natural resources for future generations. Our STARS values are Service, Teamwork, Accountability, Respect and Safety.

About the RWA:

At the South-Central Connecticut Regional Water Authority (RWA), we provide more than just water-we deliver life-sustaining resources to nearly 430,000 consumers every day. As a nonprofit public corporation driven by our commitment to excellence and community, we take pride in being responsible stewards of over 28,000 acres of watershed land, ensuring the sustainability of our environment for future generations.


When you join RWA, you have more than a job, you have a purpose and will become part of a team that values integrity, environmental stewardship, and community service. You'll work with purpose, knowing that every drop of water we deliver makes a difference, and that our customers trust us to uphold the highest standards of reliability, sustainability, and care.

JOB SUMMARY:

Roach Plumbing and Heating is a reputable, established plumbing company located in Marlborough, CT. We provide top-notch plumbing services including well & water treatment, heating & hydronic, remodeling & new construction. We are committed to ensure quality, reliability, and customer satisfaction. We are seeking a skilled Technician to join our dynamic team.

The Technician is an experienced journeyman reporting to the General Manager of RWA Well Services. This role will perform residential plumbing, repair, maintenance, and installation functions, including well pump systems, water treatment, gas, and oil-fired equipment, remodeling, new construction, drain cleaning, frozen pipe repair and all other general plumbing service work.


This position is responsible for handling residential services issues, including diagnosis, repair installation functions. Must be skilled and adept at interfacing with customers, explaining and resolving general plumbing issues

Responsibilities:

• Runs residential services calls for plumbing based, repair maintenance or new construction.
• Performs residential Well Services repair and maintenance calls.
• Monitors truck inventory, prepares requisitions for procurement of materials and supplies.
• Customer facing communication responsibility regarding plumbing service diagnosis and repair requirements.
• Coverage required for early starts and after-hours emergency situations, as needed.
• Participates in training to stay current with new technology and techniques.
• Other duties as required to achieve the mission of the RWA Well Services.

Become proficient and competent to provide quality professional workmanship in this trade. Training in safety and developing good work habits, minimum training hours per CT requirements are 4,000 hours on the job training plus required educational training.


QUALIFICATIONS:

Educational Requirements:

• High school diploma or equivalent
• P-2 or higher plumbing license required
• S-2 License a plus

Experience/Skills/Abilities:

• Minimum 4 years of field experience in residential plumbing services
• Solid grasp of residential Well System configuration, diagnosis, and repair.

• Excellent organizational skills

• Excellent ability to communicate (verbally and in writing) and work as a team.
• Ability to utilize technology such as an iPad for daily operational use.
• Must be able to initiate and work through conflicts to achieve desired change.
• Must be able to read and understand residential plumbing manual and specifications.
• Ability to work independently and exercise sound judgment in performing duties.
• Maintain valid Connecticut motor vehicle operator's license.

• Ability to work in a fast-paced environment while remaining calm and composed.
• Ability to multi-task when assigning, reviewing, and tracking numerous work orders and projects.

Why Join the RWA?

• Be part of a forward-thinking organization that values innovation, collaboration, and continuous improvement
• Enjoy opportunities for career growth and professional development
• Competitive benefits package

The RWA's comprehensive benefits package includes:

• Medical, dental, vision, and life insurance
• Generous paid time off

• Short-term and long-term disability coverage
• 401k and tuition reimbursement plans
• Wellness Program & Incentives

South Central Connecticut Regional Water Authority (SCCRWA) will not discriminate or permit discrimination against any person or group of persons on the basis of race, color, religious creed, age, marital status, national origin, ancestry, sex, gender identity or expression, sexual orientation, intellectual disability, mental disability or physical disability including, but not limited to, blindness, (unless such disability, even with reasonable accommodation, prevents the applicant from being able to perform the work involved), or in any manner prohibited by the laws of the United States or of the State of Connecticut. Further SCCRWA will not retaliate against or condone retaliation against any person or group of persons who oppose actions, treatment or conduct that they believe to be discriminatory.