Operations Analyst

People Operations AnalystLocation: NEW YORK, NY (Onsite)Duration: 6 Months (Possible Extension)Shift Schedule: Monday – Friday 8:00 AM to 5:00 PMEmployment Type: ContractEducation & ExperienceBachelor's Degree in Business, HR, or Finance OR equivalent related experienceAt least 3 years of experience in a systems/process focused role (preferred)Proficiency and hands-on experience in Workday, and ServiceNow experience ideal.Technical SkillsProficiency in Microsoft Office suite and/or Google WorkspaceStrong project management skills with an interest in process improvement and organizational efficiencyCore CompetenciesGrowth Mindset: An intrinsic curiosity to learn, ambition to learn and innovate, and a drive to grow within the HR functionProblem Solving & Execution: Proactive problem-solver who can think ahead to prevent issues, remain calm under pressure, and drive successful outcomes on complex challengesOrganization & Delivery: Highly organized with keen attention to detail; proven ability to multitask and meet tight deadlines in a fast-paced environmentCommunication: Exceptional written and verbal communication skillsResponsibilitiesAbout the RoleReporting to the Manager, People Strategy & Operations, the People Operations Analyst is responsible for supporting a diverse variety of key strategic People projects, performing data analysis, training & development around systems and processes, and assisting with company wide change management initiatives.You will help the People team with strategic and transformation initiatives by serving as an enablement partner who sets high standards, establishes processes, and applies best practices. You will deliver quality, effective, and timely project updates, meet project deadlines and maintain project documentation.This role is hybrid, working out of our midtown Manhattan office at least 3 days a week.You WillAssist on a diverse variety of key strategic People (human resources) projects along with supporting BAU (business as usual) systems issues, troubleshooting and solutionsPerform thorough user acceptance testing for change delivery in every sprint cycle for all BAU and optimization changes. Maintain a repository of documentation on test scripts, screenshots and scenariosPerform regular data audits and validations to identify and correct data discrepancies and ensure the accuracy and integrity of People dataSupport information gathering sessions, requirement documentation, and prioritization of projects for the larger system optimization roadmapCreate, maintain and document requirements for new changes and updates to the HRIS system and ticketing systemBuild, maintain and disburse internal process documentation, user guides and quick reference guides for changes delivered in People systems, data audits and for end-to-end workflows and processesWork across aspects of HR systems such as assistance in trainings sessions, data clean up, audits and roadmap and build process guides and playbooks for data governanceIdentify opportunity areas where HR process management and reengineering can significantly impact efficiency, quality, profitability, and employee experienceDevelop relationships with cross-functional teams across the organization working with them to enhance and optimize our systems and ways of working and deliver key projects and changes