Claims Analyst

Cherokee Insurance Company, a leading casualty insurance provider to the transportation industry is seeking an entry level liability adjuster for our Sterling Heights , MI office. Cherokee Insurance is rated ‘A’ (Excellent) by A.M. Best Company. Now is your chance to join a team of trained professionals and enhance your skills.

We are seeking detail-oriented individuals with superior customer service and negotiation skills to investigate and process both first- and third-party claims. Liability Adjusters are trained on site and are not required to travel. Based at our Corporate Office, this is an exceptional chance for learning, exposure, and career advancement.

Job Responsibilities:

• Gather accident information and assist the insured to begin the claim process
• Take and organize detailed notes/information from all involved parties
• Ensure that all claims information is accurately input to claims system
• Prepare claim information
• Meet deadlines while making priority adjustments as needed
• Confidently and professionally work well with internal and external customers
• Handle matters according to various state regulatory requirements and respond to issues in a timely, appropriate fashion
• Stay abreast of and utilize claim handling best practices as directed by management and regulatory/professional organizations
• Maintain file communications and associated details to ensure that a complete file is available to the company at all times

After appropriate training and foundational understanding (3 – 6 months), Liability Adjusters will be responsible for:

• Determining responsibility, coverages and coverage limits
• Consulting with all involved vendors and out of state contracted adjusters
• Reviewing and approving price quotes
• Settlement negotiation

The ideal candidate will possess the following:

• Exceptional communication skills: listening, reading, writing, speaking
• Solid organizational, multi-tasking and time-management skills
• Strong analytical and problem-solving skills
• Ability to work both independently and in a team-oriented environment
• Intermediate knowledge of Microsoft Office Suite
• Strong sense of urgency
• Willingness to learn and desire for promotion/advancement
• Bachelor’s Degree in business, economics, finance or related field

Salary and Benefits:

• Competitive Salary
• Medical/dental benefits
• 401(k)
• Paid vacation
• Life Insurance
• Collaborative environment
• Opportunity for advancement