TEMP BPO Senior Representative

BPO Administrative Operations Associate

NTT DATA North America is looking for a BPO Administrative Operations Associate to join their team in Louisville, KY (US-KY), United States. This position is temporary and not eligible for company benefits. Follow all processes and directions laid out by the supervisor and team leader to fulfill the needs of the mailroom on a daily and weekly basis. Pay for this role is $xx/hr. This is a permanent work onsite role at our client's location in Louisville, KY.

Basic Qualifications:

• Must be willing to learn new equipment and lift 20lbs.
• 1 year experience in a business role that required Microsoft Suite Applications
• High School or GED Graduate

Responsibilities:

• Sorting, prepping and scanning of incoming mail
• Sorting and processing all types of Insurance documents
• Research and input policy numbers and client information
• Knowledge of software programs to include Windows and MS Office
• Retrieve mail from PO Boxes
• Securely transfer to the facility for sort and prep
• Prepare documents for scanning and do clean up and recording of the documents as they are sorted
• Report on documents where needed
• Scan the documents into the system
• Any one-off processing of for the client
• Clean up and store documents in secure facility for determined time frame
• Get documents for destruction
• Retrieve hard copy of document if needed
• Print job and running equipment
• Outgoing mail
• Clean desk and clean up at the end of day
• Fulfill any print jobs pending and TAT same day as well as mail scanned and all print complete
• Be willing to learn new equipment
• Lift 20lbs

Required schedule of availability for this position is Monday-Friday: First Shift 8:00 AM until 4:30 PM eastern time. Shift times may be changed as per client requirements and/or business needs. Overtime may be required based on business requirements. New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process. All new hires will be required to successfully complete our training classes and demonstrate proficiency of the material. Must Pass Drug screen. Must Pass a background check with Education check and employment verification check.