Healthcare Transformation Project Manager

Job Description

Job Description

1. General Purpose of the Job
   The Healthcare Transformation Project Manager is responsible for end-to-end management of strategic initiatives within a Federally Qualified Health Center (FQHC), with a strong emphasis on execution, accountability, and successful outcomes. This role ensures that transformation projects are clearly defined, the appropriate stakeholders and team members are engaged, and initiatives are effectively managed throughout their lifecycle.

The Project Manager is accountable for delivering projects on time, within scope, and in alignment with organizational goals, regulatory requirements, and community health needs. By combining structured project management methodologies with hands-on leadership, this role drives measurable results, operational improvements, and sustainable organizational change.

1. Essential Duties & Responsibilities

Project Planning & Execution

• Lead end-to-end project management, including initiation, planning, execution, monitoring, and closeout.
• Lead organizational change management efforts, including stakeholder engagement, communication planning, and adoption strategies to ensure sustained success of new initiatives.
• Develop detailed project plans outlining scope, timelines, milestones, roadblocks, deliverables, and resource allocation
• Establish clear project goals, success metrics, and accountability structures
• Drive projects to completion, ensuring deadlines and deliverables are consistently met
• Proactively manage competing priorities and adjust plans to maintain progress
• Build and maintain strong relationships with clinical, operational, and executive stakeholders to drive alignment, resolve conflicts, and ensure project success.
• Support project governance structures, including steering committees and executive reporting, to ensure timely decision-making and accountability.
• Coordinate with external vendors, consultants, and partners to ensure deliverables meet organizational expectations and timelines.

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Project Tracking & Accountability

• Monitor project performance using defined KPIs, dashboards, and status reports
• Conduct regular project status meetings and provide clear updates to leadership and stakeholders
• Identify risks, barriers, and dependencies early; implement mitigation and escalation strategies
• Ensure all deliverables are completed, documented, and formally closed out
• Maintain organized project documentation for transparency, compliance, and continuity
• Appropriately utilize and maintain all projects within the organization’s project management software (currently Monday.com), ensuring accurate tracking, timely updates, and visibility across stakeholders
• Monitor project budgets, resource utilization, and return on investment to ensure financial sustainability and alignment with organizational priorities.

Hands-On Implementation

• Actively contribute to project work, including workflow redesign, process improvement, and operational implementation
• Support rollout of new care models, operational processes, and system enhancements
• Troubleshoot issues during implementation and ensure timely resolution
• Assist with staff training, adoption, and transition to new workflows
• Collaborate with IT and clinical informatics teams to support the implementation and optimization of health information systems and digital tools.

FQHC-Focused Project Delivery

• Manage projects aligned with FQHC priorities such as access to care, UDS quality measures, care coordination, and population health outcomes
• Support execution of grant-funded initiatives (e.g., HRSA programs), ensuring milestones and reporting requirements are met
• Ensure alignment with Patient-Centered Medical Home (PCMH) standards and value-based care initiatives
• Translate organizational strategy into actionable project plans, ensuring initiatives are aligned with strategic priorities and measurable outcomes.

Data Reporting & Performance Management

• Track and report on project outcomes, including clinical quality measures (UDS, HEDIS) and operational performance
• Use data to assess progress, identify gaps, and drive corrective actions
• Prepare reports for leadership, funders, and regulatory bodies

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Compliance & Closeout

• Collaborate with Director of Compliance to ensure all projects comply with HRSA, HIPAA, and applicable federal/state requirements
• Support audit readiness and documentation for site visits and grant reporting
• Lead formal project closeout processes, including evaluation, lessons learned, and sustainability planning

1. Qualifications & Experience

Education & Experience

Bachelor’s degree in Healthcare Administration, Public Health, Business, or related field (Master’s preferred). Four (4) to eight (8) years of experience managing and delivering complex healthcare projects, preferably in a healthcare setting. Demonstrated success in driving projects through to completion with measurable outcomes.

Skills & Competencies

Strong project management expertise, including planning , tracking, risk management and closeout. Proven ability to manage multiple projects simultaneously in a fast-paced environment. Knowledge of FQHC operations, HRSA requirements, and quality reporting frameworks (UDS, HEDIS). Experience with project management tools. Strong analytical, organizational, and problem-solving skills. Excellent communication and stakeholder management abilities.

Preferred Certifications

PMP (Project Management Professional), Lean Six Sigma (Green Belt or Higher), Certified Professional in Healthcare Quality (CPHQ)

1. Necessary Skills & Abilities

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have basic to intermediate knowledge of Microsoft Office software (Outlook, Excel, Word), as well as Practice Management and Electronic Medical Record software – eClinicalWorks a plus).

Certificates, Licenses, Registrations

Clean valid NYS Driver's license.

Other Skills and Abilities

Interpersonal skills, organization & planning, problem solving, conflict resolution ability, assertiveness, strong teamwork & networking skills, ability to carry out job duties independently in the community. In addition, attendance at all mandated agency management training activities. Demonstrated ability to work effectively with culturally diverse populations.

1. Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds.

1. Travel

Means and Ability to travel between sites required.

1. Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.