Client Care Coordinator

Client Care Coordinator

Location: On Site, Springfield MA, M-F - 9-5 Department: Boca Health Marketing Reports to: National Director of Strategic Development Salary: Competitive based on education and experience.

Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.

We are seeking a dedicated and compassionate Client Care Coordinator to support clients through their treatment journey and ensure a successful transition into aftercare services. This role manages client care from admission through discharge, with a strong focus on aftercare planning, engagement, group facilitation, and collaboration with outreach, clinical, operations, and alumni teams. The Client Care Coordinator also provides support in AMA prevention and case management tasks such as FMLA and short-term disability processes.

Aftercare & Discharge Planning

• Develop and implement individualized aftercare plans in coordination with clients, families, and clinical staff.
• Facilitate referrals and placements into outpatient programs, sober living, and recovery housing.
• Document and communicate all discharge planning details with the treatment team and referral sources.

Client Engagement & Support

• Assist clients in navigating legal, family, or logistical barriers to treatment and recovery.
• Participate in AMA blocking efforts, providing motivational support and involving family/support systems.
• Maintain consistent, supportive communication with clients during treatment and facilitate smooth post-discharge transitions.

Group Facilitation

• Lead engaging group sessions focused on relapse prevention, life skills, recovery maintenance, and aftercare education.
• Encourage active participation and provide resources for continued care and long-term recovery.

Case Management Support

• Support clients in completing FMLA, short-term disability, and related medical leave documentation.
• Coordinate with employers, EAPs, and insurance providers to ensure continuity of care.
• Provide assistance with housing, transportation, and employment resources during the discharge process.

Team Coordination & Communication

• Serve as liaison between Clinical, Outreach, Alumni, and operational teams to ensure seamless care coordination.
• Actively participate in interdisciplinary team meetings and case conferences.
• Maintain accurate and timely documentation within the Electronic Health Records (EHR) system.

Key Performance Indicators (KPIs)

• Aftercare Placement Rate: 90% of eligible clients discharged with confirmed aftercare plan and placement.
• Timeliness of Aftercare Planning: Initial plan started within 5 days of admission; finalized at least 72 hours before discharge.
• AMA Intervention Success Rate: 60% of clients receiving intervention remain in treatment for at least 72 additional hours.
• Client Satisfaction: 85% positive feedback on aftercare planning and support from client satisfaction surveys.