Front Office Agent

Job Description

Job Description

The First Door to a World of Growth in Hospitality

At our hotel, the Front Desk is more than a job—it’s where journeys begin. For our guests and for your career. If you’re passionate about people, growth, and possibility, this is your moment to step into hospitality and discover what you’re capable of.

We live by four simple but powerful ideas:

• Inspire Incredible – Create memorable moments for every guest, every day.
• Discover – Learn, explore, and grow in a dynamic hospitality environment.
• Empowerment – Your voice, ideas, and ambitions matter here.
• Possibility – The Front Desk is your gateway to endless opportunities in hospitality.

The Role: Front Desk Agent

As our  Front Desk Agent , you are the first smile, the first hello, and the first connection to our brand. You’ll serve as our guests’ main point of contact while helping deliver a smooth, welcoming, and unforgettable stay.

What You’ll Do

• Perform all  check‑in and check‑out procedures
• Manage  online and phone reservations
• Verify payment methods and handle guest accounts
• Register guests and gather essential stay details
• Welcome guests and assign rooms
• Share information on  rooms, rates, amenities, and local attractions
• Resolve guest concerns professionally and promptly
• Coordinate with  Housekeeping to ensure room readiness
• Support  group bookings, VIP guests, and event attendees
• Upsell hotel services and amenities when appropriate
• Maintain accurate booking and payment records

What You Bring

• Experience as a  Front Desk Agent, Receptionist, or similar role preferred
• Strong  customer service mindset
• Excellent  communication and organization skills
• Familiarity with booking platforms (Booking.com, TripAdvisor, etc.)
• OPERA experience is a plus
• A positive attitude and desire to grow in hospitality

Why You’ll Love Working with Us - Incredible Health Benefits

• $0 Copays
• $0 Deductibles
• $0 Out‑of‑Pocket Costs

Because your health and peace of mind matter.

Growth & Opportunity

The Front Desk is the  first door to a world of possibilities —from leadership roles to cross‑training and long‑term hospitality careers.

Additional Requirements

• Drug‑free workplace
• U.S. work authorization required

If you’re ready to  inspire incredible moments ,  discover your potential , feel  empowered , and step into a future full of  possibility , we’d love to meet you.

Apply today and open the door to your hospitality career.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Ability to Commute:

• Doral, FL (Required)

Ability to Relocate:

• Doral, FL: Relocate before starting work (Preferred)

Work Location: In person