Vice President, Merchandising & Supply Operations

The Role The VP, Merchandising & Supply Operations leads Fullscript’s end-to-end supply chain and merchandising functions, driving a data-informed, technology-enabled operating model that drives growth, product availability and profitability. This role integrates demand planning, inventory allocation, purchasing merchandising strategy, and systems innovation into a unified function aligned with company objectives. What You’ll Do Define and execute an integrated supply chain strategy aligned with growth, profit, capital investment and operational performance goals. Provide strategic oversight of the merchandising/category management organization and partner with leadership to support the refinement and execution of merchandising strategy and product lifecycle. Oversee the supplier compliance organization, ensuring that unauthorized resellers are restricted from purchasing products in accordance with supplier partner policies. Collaborate with peer leaders across our supplier facing organization to drive effective operating practices and strong execution. Champion a technology-forward, AI-enabled approach across supply side functions, supply chain and merchandising workflows. Own end-to-end supply chain performance, including demand planning, purchasing, and inventory optimization. Accelerate the transition to a demand driven operating model, improving SKU-level forecast accuracy and working capital efficiency through processes such as S&OP/SIOP and technology. Lead evaluation (in conjunction with our enterprise systems team), optimization and, if applicable, selection and implementation, of forecasting and replenishment systems and supporting infrastructure. Drive continuous improvement in forecasting, inventory management and supply chain efficiency metrics. Optimize end-to-end supply chain processes including sourcing, lead times, logistics, and inventory flow. Collaborate with Partner Management to establish structured sourcing models and strengthen supplier performance frameworks. Establish and monitor KPIs across supply chain, merchandising, and supplier performance to drive accountability and continuous improvement. Collaborate cross-functionally with Product, Marketing, Distribution, and Technology to align planning and execution. Identify and mitigate supply chain risks to ensure continuity, stability, and compliance. Oversee operating plans, budgets, and working capital performance for the function. Lead and develop a high-performing team, building leadership capability and organizational scale across supply chain and merchandising. What You Bring Required: 10+ years of experience in supply chain, merchandising, procurement, or related functions, with significant, progressive senior leadership experience. Proven experience leading end-to-end supply chain operations in a retail, ecommerce, or distribution environment. Demonstrated acumen regarding merchandising, category management and assortment strategy. Experience implementing planning and replenishment systems and improving forecasting accuracy at scale. Demonstrated growth mindset and AI first mentality. Strong financial acumen, including experience managing budgets, margins and working capital. Track record of leading cross-functional initiatives and influencing senior stakeholders. Experience building and developing high-performing teams and leaders. Bachelor’s degree in Business, Supply Chain, or related field. Preferred: MBA or equivalent graduate-level education. Experience leveraging AI or advanced analytics within supply chain or merchandising functions. Experience scaling operations in a high-growth or multi-channel environment. Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at View email address on click.appcast.io. All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws. We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S. #J-18808-Ljbffr Fullscript