Vice President of Supply Chain Operations

GBFB Overview

Through the compassion and commitment of our supporters, staff, partners and volunteers, The Greater Boston Food Bank (GBFB) takes a bold, innovative and multi-pronged approach to achieve our mission to end hunger here. GBFB is the largest hunger-relief organization in New England and among the largest food banks in the country. We are committed to increasing our food distribution to provide three meals a day to every person in need in Eastern Massachusetts while supporting healthy lives and healthy communities. Our progress toward this goal is documented by town on our interactive map.

The Greater Boston Food Bank is a member of Feeding America, the nation's largest hunger-relief organization.

Through compassion and action, together we can create a hunger free Eastern Massachusetts.

GBFB Team Members will support the Mission to End Hunger Here. They will live our Team Member Values of Team Member Wellbeing, Teamwork, Diversity Equity and Inclusion, Respect, Trust, and Our Eastern Massachusetts Community.


GBFB Core Competencies

GBFB Core Competencies summarize the capabilities that are important across all jobs and that we believe collectively contribute to GBFB's overall success. We believe they support our mission and our values. At the same time, the expected behaviors as they relate to Core Competencies may vary according to the specific job duties, requirements, and level within the organization. Core Competences are usually interpersonal and strategic and are at the heart of how we do our work.

The GBFB Competency Framework focuses on six Core Competencies:

• Contributes to a High Performing Team
• Builds a Shared Commitment
• Empowers Others
• Drives Continual Improvement
• Communicates Collaboratively
• Displays Authenticity and Transparency

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

GBFB is considered an essential response organization in times of disaster. As such, Team Members are expected to report to GBFB locations as required, after securing the safety of their families, and may be asked to perform duties that are critical (but outside of their regularly assigned duties) in times of disaster.


Job Title: Vice President of Supply Chain Operations

Reports to: Chief Operating Officer

Position Summary

The Vice President of Warehouse, Transportation and Facilities will have oversight of the entire operation including warehouse, drivers, building, and all facets of maintenance and facilities. They will have primary responsibility for strategic planning, tactical operations, financial budgets, inventory, throughput, and all metrics associated with the operation. The VP will work interdepartmentally with Finance, IT operations, Business Data, Advancement, Marketing, Communications, Human Resources, Nutrition, Health, and Equity teams to ensure a quality work environment to support the mission to end hunger here. This is a highly collaborative role working with all aspects of the organization.

Role & Responsibilities

• Set performance expectations to meet all Key Performance Indicators (KPI).
• Oversight of all facets of the warehouse operations including the inventory, safety, American Institute of Baking (AIB) standards, safety, security, maintenance, scheduling, IT tasks and operational efficiency standards, Standard Operating Processes (SOP), and basic foundations of receiving, selecting, and shipping in the entire facility. Oversight of all financial budgets, audits and all external partners and vendors.
• Manage the fleet and drivers including oversight of all strategic initiatives, budgets, safety components, and all contracts including fuel, equipment and oversight of all DOT standards and regulations.
• Oversight of the 117K square foot LEED Certified Building including the grounds, operations, maintenance, cleaning, AIB standards, USDA, City and State audits, BERDO agreements and all facets of the building. Oversee the budgets, vendors, contracts, safety, including capital expenditures, expansions, and all attributes to maintain and protect the facility and team GBFB.
• Oversight of the Cross Dock operations and all 600+ partner agencies including Memorandum of understanding- (MOU) with all facets of the operation.
• Maintain communications within all areas of the business to provide customer support relative to scheduling, preparation, and dissemination of relevant information and updates in a timely fashion.
• Directly manage 4 direct reports, Warehouse, Transportation, Inventory and Agency Relations associates, providing mentorship, training, and development opportunities. Along with direct reports, have oversight to cover for the Chief Operating Officer and manage 75% of the team.
• Publicly represent GBFB through internal and external engagement opportunities, sharing the critical aspects of the mission.
• Familiarity with emerging technologies in logistics and supply chain management.
• Proven experience in logistics network design and optimization.
• Perform other related duties as assigned.
• All other duties as assigned.

Skills & Qualifications

• Bachelor's degree is required with preference on an advanced degree.
• Strong Business and Financial Acumen.
• 20+ years demonstrated work experience in customer service and solid performance in a lead role in supply chain and logistics required.
• Must be available to participate in external events as needed; some flexible hours may be required.
• Available to work occasionally evenings and weekends, ability to travel to participate in Feeding America meetings.
• Genuine appreciation of GBFB's mission and the ability to communicate it.
• Excellent written, oral, interpersonal, and communication skills including public speaking and group training.
• Ability to lead in both a strategic and tactical manner while providing guidance and specific direction on an individual basis.
• Excellent customer service skills and professionalism.
• Proven ability to work in a collaborative environment as a strong team leader.
• Strong project management and logistical skills.
• Intermediate proficiency in Microsoft Office suite, Salesforce, NetSuite, AGI, or other warehouse/transportation management systems.
• Ability to prioritize, be initiative-taking, have knowledge, insight to solve both tactical and strategic initiatives.
• Must be comfortable representing GBFB in a positive professional manner in various arenas.
• Diligence and ability to quickly adapt to evolving needs within the entire production process is essential.
• Ability to be flexible while balancing competing priorities in a challenging environment and ability to meet all deadlines.
• Demonstrated leadership and management skills including coaching, mentoring, collaboration, conflict management, and team building.
• Excellent work ethic, achievement oriented, and sense of humor.
• Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.

Physical Demands

• Ability to work in an office environment.
• Ability to sit for up to 3 hours at a time.
• Ability to lift up to 25 pounds with or without assistance.
• Ability the use of hands for simple grasping and fine manipulations.
• Ability to travel based on business needs.

Work Environment

• The job is primarily performed indoors in a traditional office or warehouse setting.
• The job is occasionally performed indoors in the Warehouse with exposure to outside weather temperatures as well as potentially working in the refrigerated or freezer areas.

Work Location

• Hybrid: This role follows a hybrid schedule working in accordance with GBFB's hybrid work policy on the team's designated days. This schedule is subject to change based on the organization's mission to end hunger.

Affirmative Action/EEO statement

GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity.