Personal Lines CSR

Personal Lines Account Service Representative

Handles the servicing and rounding out of personal lines accounts for the N Independent Agent brands. PRIMARY FUNCTIONS: Provide prompt, accurate, courteous service to customers, producers and company personnel. Grow and develop talents and insurance knowledge to highest level possible. Provide, with a positive attitude, a high level of support in obtaining, maintaining, expanding and servicing personal accounts.

MAJOR RESPONSIBILITIES

• Service personal lines accounts as assigned and aid in collections.
• Collect premiums per established agency procedures.
• Initiate, screen and prepare endorsement requests for Personal Lines clients.
• Prepare and process cancellations when required.
• Prepare and process all requests for certificates of insurance as required within 24 hours of request.
• Review all applications, policies, endorsements for accuracy.
• Setup and prepare new account files per agency procedures.
• Prepare account summaries as required.
• Prepare ID cards, evidence of property, certificates, binders, and/or obtain underwriter approval on manuscript endorsements. Maintain suspense items in a timely manner.
• Keep current on rates, forms and coverage changes through circulars, bulletins, trade publications, seminars and schools offered.
• Participate in seminars and classes for skill and knowledge development.
• Maintain all client activity in the agency automation system.
• Service personal lines accounts in a manner to eliminate gaps in coverage, thus reducing our E&O exposures.
• Prioritize workload and/or request for assistance as required.
• Manage expirations and remarket as necessary.
• Assist other agency departments in securing and/or providing information necessary to issue appropriate policies in their department for which we have a mutual client.
• Meet with clients to discuss and handle their insurance needs.
• Assist prospects/insureds until an Account Executive is available.
• Assist Claims Department in providing coverage information.
• Assist other departments and Account Executives in cross selling and account rounding.
• Immediately report all malfunctions of system software to manager.
• Assume other job responsibilities as assigned by producer or department manager.

QUALIFICATIONS

• Education requirement: college degree preferred. High school diploma or equivalent is required.
• Maryland Property and Casualty License
• Professional designation is a plus.
• Knowledge of computer systems and operations is desirable.
• Good listening skills and attention to detail are important.
• Knowledge of personal insurance and products is essential.