Implementation Manager

Implementation Manager

Chattanooga-based Transcard offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide. Features include disbursements, receivables, account-to-account payments, cross-border payments, AI insights, and supply chain financing.

Transcard's solutions combine multi-rail capabilities, embedded workflows, system of record integration, effortless reconciliation, and bank-grade security to support B2B and B2C payments for businesses of all sizes. Streamline financial operations with digital payments, monitor real-time activity, reduce fraud risk, and improve customer and vendor experience with an all-in-one payment portal.

This is a full-time position, working Monday-Friday during standard business hours. Compensation will be based on the qualifications of applicant.

This is a REMOTE opportunity in the United States. Candidate must reside in the US and be work authorized. We are unable to offer visa sponsorship.

Our corporate office is located in Chattanooga, TN.

Transcard offers benefits starting the first of the month following the month of hire (Medical, Dental, & Vision, 401(k) Match!, Paid Time Off, Life-Disability Insurance, and more)

As an Implementation Manager, you will lead end-to-end client implementations, owning both the client experience and the technical delivery of our cloud-based payment and digital disbursement solutions. You will operate at the intersection of client engagement, technical configuration, and operational execution, guiding clients through onboarding, translating business requirements into system configurations, and ensuring successful deployment of APIs, webhooks, funding models, and bank integrations.

You will serve as the central point of coordination across clients, Product, Engineering, and Operations, ensuring implementations are delivered efficiently, accurately, and with a high-quality client experience. Success in this role means clients are onboarded with minimal friction and a clear understanding of platform capabilities, implementations are delivered on time with accurate configurations and successful testing, and clients are set up for long-term success with scalable payment workflows. You will also ensure internal teams have clear visibility into progress, risks, and next steps throughout the implementation lifecycle.

This role is critical to ensuring our cloud-based payment and digital disbursement solution is implemented in a way that is technically sound, operationally scalable, and client-friendly, directly impacting client satisfaction, time-to-live, and long-term platform adoption.

· Own end-to-end client implementations, leading projects from kickoff through successful go-live and post-launch transition.

· Facilitate discovery workshops to assess client payment workflows, business processes, technical requirements, and success criteria.

· Serve as a strategic advisor to clients, providing expert guidance on platform capabilities, implementation strategy, and industry best practices.

· Build and maintain trusted relationships with key client stakeholders, driving alignment, proactive communication, and confidence throughout the implementation lifecycle.

· Translate client business requirements into scalable system configurations across cloud-based payment and digital solutions.

· Configure and manage platform components, including account structures, funding models, API settings, webhooks, and payment processing workflows.

· Design, coordinate, and support file-based and API-driven integrations between client systems and platform services.

· Oversee configuration deployment and validation across testing, staging, and production environments to ensure successful implementation outcomes.

· Partner with banking, payment, and technical stakeholders to support network connectivity, certification processes, and onboarding requirements.

· Conduct end-to-end testing and configuration validation to ensure solution accuracy, performance, and compliance with client requirements.

· Diagnose and resolve implementation issues related to integrations, transaction processing, data flows, and platform configuration logic.

· Collaborate with product, engineering, and operations teams to identify root causes, implement solutions, and drive successful project delivery.

· Develop and manage implementation plans, including project milestones, deliverables, timelines, and success criteria.

· Lead client and internal status meetings to drive alignment, accountability, and project progress.

· Identify and mitigate project risks, dependencies, and blockers, escalating issues as needed.

· Coordinate cross-functional teams across Product, Engineering, Client Experience, and Operations to ensure successful delivery.

· Track project activities and go-live readiness to ensure implementations are completed on time and within scope.

· Lead end-to-end user acceptance testing (UAT), validating payment workflows, funding processes, integrations, and webhook/event delivery.

· Verify successful transaction processing across multiple payment rails, including ACH, card, RTP, and other supported payment methods.

· Ensure all system configurations, integrations, and operational processes are tested, validated, and production-ready.

· Coordinate go-live activities, driving a seamless launch and successful transition to support and operations teams.

· Develop and maintain implementation documentation, solution designs, and workflow diagrams to support successful client onboarding and adoption.

· Create clear, user-friendly training materials and client guides that simplify complex technical and operational processes.

· Deliver client training and enablement sessions, educating users on platform functionality, payment operations, reconciliation processes, and best practices.

· 3+ years of experience in technical implementation, client onboarding, solutions consulting, or SaaS delivery.

· Experience with API-driven products, system integrations, and technical project delivery.

· Strong understanding of APIs, authentication methods, webhooks, and event-driven integrations.

· Experience with data mapping, system integrations, and configuration management.

· Ability to communicate complex technical concepts to both technical and non-technical audiences.

· Proven ability to troubleshoot and resolve integration, configuration, and transaction-processing issues.

· Preferred: Payments, fintech, banking, or financial services experience.

· Preferred: Knowledge of payment processing, including ACH, card, and account-to-account payment flows.

· Proven ability to manage multiple concurrent implementations in a fast-paced environment with strong project management and organizational skills.

· Confident client-facing communicator who drives outcomes, collaborates effectively across stakeholders, and navigates cross-functional teams.

· Proactive, solution-oriented, and accountable with a strong ownership mindset.

· Comfortable operating in ambiguity and evolving environments while balancing detail orientation with client-facing execution.

· Bachelor's degree preferred or equivalent work experience.