CSR - Bilingual Customer Service Representative

Job Description

Job Description

Join Our Team at VARCo Supply

At VARCo Supply, we're looking for enthusiastic individuals to join our growing team in Rogers, Arkansas! We send catalogs to our customers, and they reach out to us to order parts for their trucks and business needs. Whether you're experienced in sales and service or eager to learn, we'll provide full training on our products and order entry system to set you up for success. We have a large Spanish-speaking customer base from all over the globe and want to ensure we get them the support they need to help run their business. This role is a fantastic step forward for anyone transitioning from an auto parts counter position or similar customer-facing job. You'll be helping small business owners find the right parts when they call in-making a real difference every day.

Who We Are

VARCo Supply is a family-owned company with a vibrant, supportive culture and over 50 years of history. Headquartered in Virginia, with locations in Arkansas and Ohio, we're growing quickly and we're excited to keep the momentum going for the next 50! We're a team that works hard, celebrates success, and values reliability.

What You'll Do

• Provide friendly customer service and sales support in English and Spanish primarily over phones in a measured environment. No cold-calling!
• Communicate with other team members and vendors to ensure product availability and correct specifications for products
• Ensure orders are accurate and shipments go out smoothly by confirming details like fitment, size, and color.
• Collaborate with a team that values precision and customer satisfaction.
• Help with local customer pickups and delivery of products with our company pickup truck.

What We're Looking For

• Spanish Bilingual: you are fluent in both English and Spanish.
• Great phone skills : You're comfortable chatting with customers and helping them find what they need.
• Solid typing abilities : You'll enter orders quickly and accurately.
• Basic math and clear communication skills : Essential for keeping everything on track.
• A sense of urgency and attention to detail : You thrive in a fast-paced environment and care about getting it right.
• Reliability : We're a close-knit team that counts on each other-perfect attendance is a must, especially in your first 30 days.
• Background check : Must pass a pre-employment screening.
• Bonus points : Knowing other languages such as French.

We're seeking team players who are ready to grow with us. While we prefer candidates with experiences related to this position, we understand everyone's journey is unique-tell us your story!

Why Work with Us?

• Paid Holidays
• Earn time off with perfect attendance
• Floating Holidays
• Home Buying Bonus : Support for a big life milestone.
• 401k with 100% Match : After 1 year, we match every dollar you contribute, up to 5% of your salary (yes, even for part-timers).
• Bonus Opportunities : Get rewarded for your hard work and team success.
• Growth Potential : A 90-day review with potential for a raise and clear career paths in our expanding company.

Attendance Matters

We rely on our team to keep operations running smoothly. In your first 30 days, perfect attendance is essential-no tardiness allowed as you master your role and integrate with the crew.

Pay & Hours

• Starting pay : Competitive and based on your experience-let's talk specifics!
• Job type : Part-time

Ready to join a thriving company where your skills and commitment make a difference? Apply today, and let's build something great together at VARCo Supply!

Applicants and employees agree to submit to a background and drug screening