Commercial Lines Manager

HUB INTERNATIONALHUB International Limited ("HUB") is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:Competitive salaries and benefits offeringsMedical/dental/vision insurance and voluntary insurance optionsHealth Savings Account funding401k matching programCompany paid Life and Short-Term Disability PlansSupplemental Life and Long-Term Disability OptionsComprehensive Wellness ProgramPaid Parental LeaveGenerous PTO Package - Vacation, Holiday, Sick, and Personal Time OffGreat work/life balance, because that's important for all of us!Focus on creating a meaningful environment through employee engagement eventsThe ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!Growth potential - HUB is constantly growing and so can your career!A rewarding career that helps local businesses in the communityStrong community support and involvement through HUB GivesGeneral Description (Summary, Scope, Purpose)This position leads and manages the operational functions and development of the Commercial Lines department for the assigned locations. Oversees the day-to-day functions of the department and assists with the operational, non-sales running of the department by performing the duties below:Essential Duties and ResponsibilitiesMeets regional Operational standards as outlined by HUB Florida and Hub CorporateManages Commercial Lines service employees and functions within the departmentWill manage the service of a book of business directly and will have direct revenue responsibilityChampions communication of goals, vision, and procedures developed by the leadership teamsManages office environment and champions the creation and continuation of a culture of teamworkWorks with Operational Team Leaders, Accounting, Human Resources, and others to manage employees and implement regional projects and directivesActively participates in the hiring process and new hire onboarding processTrains employees on duties, expectations, standards, policies and audits and reviews these areas regularly as set by standards; identifies/coordinates additional employee training and development as neededImmediately and effectively addresses and resolves employee performance concerns utilizing Regional Human Resources and Operations resources as necessaryDirects employee workflow, workload and overall performance in accordance with Regional standardsProvides feedback to management and employees about service structure to improve performance and productivityCoordinates time off within department to ensure service level and appropriate reporting of time offAssures service standards are being met utilizing the audit and review processAssures client service standards are being metCreates and recommends new standards and any specialized processes or standards based on business needsAssists in monitoring expenses and adherence to budget numbers for location and departmentConducts annual performance reviews for direct reportsAnswers clients/employees questions in a timely mannerAnswers phone inquiries and addresses problemsMay manage other local office responsibilities as neededOther duties as assignedWork Experience RequirementsTen years of experience in account/client managementExperience leading and managing a staff of Commercial Lines service associates (client managers, account executives, technical analysts)Competent and accelerated use of standard office tools/software (e.g. MS Office) is also expectedExcellent written and oral communication skillsStrong ability to listen, discern, prioritize, and negotiate with clients and insurance carrier representatives based on a deep understanding of relevant issuesAbility to evaluate and make decisions, critical thinking, recognize potential hazards and observe appropriate precautions, understand and remember detailed instructionsEducation RequirementsCollege degree preferredLicensing or Certification RequirementsProperty and Casualty 2-20 LicenseAdvanced professional designation highly desirable (e.g. AAI, ARM, CIC, CPCU, CEBS, GBA, RHU, REBC)HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.