Clerical Associate - Level III - Provisional*

Responsibilities Operate telephone switchboard, answering all incoming calls in a timely and professional manner; assist residents with information and directions to specific areas in the hospital; respond quickly and effectively to all emergency codes using proper procedures. Utilize overhead paging system to issue fire alarms, disaster alerts, emergency codes and STAT calls. Make announcements as requested. Review medical staff schedule, provided by the Medical Affairs office, on-call information and contact medical staff when requested. Communicate resident needs to appropriate personnel, following proper reporting procedures in compliance with HIPAA laws. Provide general information, directory assistance, and assistance in-dialing international calls, long distance calls and conference calls. Report routine equipment failures to department supervisors and note information on repair log. Keep abreast of hospital events that may generate calls and inquiries from those outside the hospital. Produce reports in Microsoft Word, PowerPoint and Excel such as updated telephone directory, copy request forms, copy amounts and breakdown of department usage through the Communications area. Fulfill copy requests in large quantity keeping a copy log of all requests. Maintain Communications office operations by receiving and distributing communications; collecting and mailing correspondence and copying information. Update job knowledge by participating in educational opportunities. Enhance the organization\'s reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments. May provide clerical support in hospital patient care units; as directed by medical staff, prepares, compiles, maintains, files, and/or retrieves patient medical records; records diet instructions; requisitions supplies; answers telephones and relays messages to patients and medical staff; directs visitors to patient’s rooms, distributes mail. Minimum Qualifications A high school diploma or its educational equivalent; and Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities. Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. Knowledgeable in Microsoft Office applications. Department Preferences Able to work independently, willing to learn and to take on new responsibilities. Strong communication skills. Flexible hours and weekend availability. #J-18808-Ljbffr NYC Health + Hospitals