Operations Manager

Operations Manager

Benefits: Above & Beyond Award ($75 gift card), Referral Bonus ($250 per referral that remains 60 days), Employee Discounts (30% in-store year-round, 50% off AO & AOA Brand), Positive, fun work environment, Opportunity for growth within the company, Flexible schedule

Do you have a passion for operations, organization, and process excellence? Are you energized by overseeing inventory, warehouse functions, and back-of-house systems that keep the store running smoothly? This might be your dream job! At Alabama Outdoors, we're serious about providing an incredible guest experience — and that starts with a well-run back-of-house operation. We are looking for an organized, detail-oriented, and efficient Operations Manager to oversee all back-of-house responsibilities, including inventory accuracy, warehouse organization, and e-commerce fulfillment. While this is primarily an operations role, there will be light guest-facing responsibilities when needed to support the sales floor.

Position Summary: The Operations Manager oversees all aspects of back-of-house operations at the store level. This includes managing the receiving, processing, and staging of all new inventory; ensuring accurate and timely transfers, returns, RTVs, and replenishment; overseeing e-commerce and store-to-guest fulfillment; maintaining accurate reporting and communication of inventory needs; organizing and maintaining all warehouse and backstock areas. This role is focused on operational excellence and provides only occasional, light support on the sales floor.

Core Responsibility Areas:

1. Inventory Management

• Oversee the receiving, tagging, and staging of all new inventory accurately and on time.
• Ensure all special orders, transfers, RTVs, and warehouse shipments are processed efficiently.
• Perform scheduled and on-demand cycle counts with precision and accountability.
• Communicate inventory discrepancies to Lead Operations Manager, Store Support Manager, Buyers, Vendors, Accounts Payable, and Store Leadership as needed.
• Oversee daily replenishment of inventory from back stock to the sales floor.
• Ensure returned products are processed, tagged, steamed, or folded and placed back on the floor or sent to the correct location.

2. Warehouse & Back-of-House Operations

• Organize and maintain all warehouse and backstock storage areas.
• Manage supply needs and communicate them for ordering.
• Maintain clean, safe, and efficient storage and work areas.
• Train and develop team members in all back-of-house processes.

3. E-Commerce & Fulfillment

• Manage e-commerce orders, charge sends, and store ship-to-customer orders for accuracy and timeliness.
• Ensure packaging and fulfillment processes meet brand and guest service standards.
• Monitor and report on e-commerce fulfillment accuracy and timelines.
• Train team members on e-commerce processing and fulfillment best practices.

Position Attributes:

1. Highly organized and detail-driven
2. Efficient in completing and delegating tasks
3. Effective problem-solving skills
4. Ability to manage and prioritize multiple processes at once
5. Excellent communication with consistent follow-up and follow-through
6. Strong technical skills in POS back-end and Excel reporting
7. Ability to coach and train team members in back-of-house functions

Position Requirements:

• Experience in retail operations, warehouse management, or inventory control
• Previous supervisory experience in back-of-house or logistics preferred
• Strong organizational and problem-solving abilities
• Proficient in Excel and POS back-end systems for reporting, tracking, and operational needs
• Excellent communication and follow-through skills
• Ability to lift or move up to 50-pound boxes or racks
• Must be able to work a flexible schedule, including nights, weekends, and holidays
• Ability to remain on your feet for extended periods of time
• Confidence in managing inventory processes, warehouse operations, shipment processing, and replenishment
• Willingness to provide light guest-facing support when required

How to Apply: Please include/attach a cover letter detailing why you would be a good fit for this position, along with your resume. Applicants with a cover letter will be considered first. Please include any related experience in retail operations, warehouse management, inventory control, or logistics — anything that demonstrates you can confidently oversee back-of-house operations with occasional guest support.

Pay Range: $17-20 An Hour (Based on Experience) Compensation: $17.00 - $20.00 per hour