Payment Processing Specialist

Assistant Unit Manager Payment Processing

Location: NYC, NY 404 Park Avenue South New York, NY 10016 Duration: Longterm Contract

Job Summary Assistant Unit Manager Payment Processing Role & Responsibilities:

• Lead day-to-day operations for US payment processing including ACH, Wire (Fedwire/CHIPS), Cards, and Check processing
• Ensure transactions are processed accurately and within cut-off timelines and SLAs
• Act as primary escalation point for operational issues, client queries, and payment exceptions
• Manage production stability during high-volume cycles, peak days, and month-end periods
• Ensure daily, intra-day, and month-end settlements are completed on time
• Monitor cash positions, funding requirements, and prefunding models
• Capable of independently leading & managing the day-to-day operations

1. Process management
2. People management
3. Client relationship
4. Internal Stakeholder Relationship Management
5. Audits & Compliance

• Manage returns, adjustments, reversals, chargebacks, and rejects
• Oversee daily transaction, GL, suspense, and nostro/vostro reconciliations
• Ensure reconciliation between core banking systems, payment platforms, clearing files, and settlement reports
• Drive aging resolution of open items, root cause analysis, and corrective actions
• Identify opportunities for reconciliation automation and straight-through processing
• Maintain strong audit trails, MIS, and control documentation
• Proactive to understand the process, doing RCA & putting mitigation plans in place for issues
• Play an integral role in continuous improvement of reporting processes
• Developing relationships with the business and ensuring span adds maximum value
• Manage ad hoc project work of Client
• Point of contact for Clients & Internal stakeholders

Skills and Qualification Hands on experience & nuances of operations related to Payment processing

• Excellent people management skills, issue resolution & leading by example
• Excellent client facing capabilities in terms of managing escalations & relationship
• Excellent communication (Written & Verbal English)
• Networking capability
• Analytical (Tactical & Strategic) & forward-thinking mindset
• Hands on experience resource management (Billable & Buffer headcount)
• Flexible to travel & work between locations for business reasons
• Prior experience in running Process improvement, Six Sigma Projects & Business value adds to the client
• Good understanding NACHA, Fedwire/CHIPS/SWIFT
• Strong knowledge of Payment processing rules and Dispute Handling
• Expertise payment platforms such as EPP, ACH Plus, ACHAPS, Payplus, Total Messaging, SCOWeb, or equivalent banking portals.
• Proficiency in bank account validation, exception handling, reconciliation, and settlement processes.
• Ability to operate in high-volume, deadline-driven environments while maintaining accuracy.
• Behavioral Skills:
• Flexible to do Over Time duty if required.