IT Support Technician

Position: IT Support Technician Salary: $50,000-$65,000 + 8% Bonus Benefits: Medical, Dental, 401(k), PTO, Flexible Work Arrangements Location: Zeeland, MI | 4 Days Onsite & 1 Day Remote Overview of the IT Support Technician Position: Are you looking for more than just a ticket‑taking Help Desk role? This is an opportunity to join a rapidly growing IT organization where you’ll gain exposure to a wide range of technologies, work directly with infrastructure and business systems, and build skills that can accelerate your career into Tier II/III support, systems administration, or other advanced IT paths. The IT team has experienced significant growth and continues to invest in people, technology, and process improvement. The ideal candidate is passionate about technology, enjoys solving problems, delivers exceptional customer service, and is excited by the opportunity to help shape and improve IT operations while growing their technical expertise. This role is ideal for someone who wants hands‑on experience with modern Microsoft technologies, enterprise infrastructure, and manufacturing technology systems while building a long‑term career in IT. Responsibilities of the IT Support Technician: Serve as the primary point of contact for end‑user technical support and troubleshooting across the organization. Resolve hardware, software, network, and system‑related issues while delivering an outstanding customer experience. Manage and prioritize support tickets to ensure timely resolution and escalation when necessary. Support Windows workstations, laptops, mobile devices, printers, tablets, and peripheral equipment. Assist with onboarding and offboarding activities, including account creation, permissions, device deployment, and user training. Configure and support Microsoft 365 applications, Microsoft Defender, and cloud‑based collaboration tools. Deploy and manage hardware and software using Microsoft Endpoint Manager (Intune). Support Microsoft Teams Rooms, conference room technology, and audio‑visual solutions while coordinating with external vendors. Provide backup support for manufacturing workstations, label printers, and production technology. Assist with Active Directory, Group Policy, file servers, and other core IT infrastructure technologies. Create, maintain, and improve technical documentation, knowledge base articles, and support processes. Participate in continuous improvement initiatives as the team builds and enhances IT standards and procedures. Participate in the department’s on‑call rotation to support critical business needs. Preferred Experience of the IT Support Technician: Experience in Help Desk, Technical Support, Desktop Support, or IT Support roles. Experience working within a ticketing system environment. Strong customer service skills with the ability to communicate effectively with technical and non‑technical users. Experience supporting Windows operating systems, mobile devices, and printing technologies. Familiarity with Microsoft 365, Intune, and Microsoft Defender. Working knowledge of Active Directory, Group Policy, file servers, and user administration. Understanding of networking fundamentals including IP addressing, connectivity, and cabling. Strong troubleshooting, analytical thinking, and problem‑solving abilities. Ability to work independently while collaborating effectively within a team environment. Associate degree and 1-2years of related experience, or equivalent professional experience. Bonus Experience of the IT Support Technician: Experience with RMM solutions such as NinjaOne. Experience with patch management and automation initiatives. Manufacturing industry experience. Experience developing technical documentation, SOPs, and knowledge base content. Spanish language skills. Experience supporting Microsoft Teams Rooms and enterprise audio‑visual technologies. Why Join This Opportunity? Gain hands‑on exposure to Microsoft 365, Intune, Defender, Active Directory, Group Policy, Teams Rooms, enterprise infrastructure, and modern endpoint management technologies. Join a growing IT department with a strong track record of internal promotion and career advancement. Build experience across both corporate and manufacturing technology environments. Play a key role in helping establish processes, documentation, and best practices within an expanding IT organization. Work alongside a collaborative team that encourages learning, growth, and professional development. Opportunity to grow beyond traditional Help Desk responsibilities into more advanced technical and infrastructure‑focused roles over time. #J-18808-Ljbffr