IT Support Technician

Position: IT Support Technician Salary: $50,000 - 65,000 + Bonus Benefits: Medical/dental/vision, Retirement Plan w/ 6% match, 3 Weeks PTO, Tuition Reimbursement, Bonus Potential, etc. Location: Hudsonville, MI area (Hybrid) Job Overview: The IT Support Technician will manage and prioritize support requests, elevate issues when appropriate, and assist with maintaining a stable and productive technology environment. Support responsibilities span desktop and mobile technologies, collaboration tools, audio-visual systems, and user account administration. Responsibilities Of The IT Support Technician Provide first-level technical support for hardware, software, and connectivity-related issues. Assist with improving documentation, knowledge base articles and processes. Receive, prioritize, troubleshoot, and resolve service requests through a ticket management system. Escalate complex incidents to the appropriate IT team member and monitor progress through resolution. Support Windows-based desktops, laptops, mobile devices, printers, and peripheral equipment. Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint. Configure and provision new employee accounts and system access across business applications. Deploy, manage, and maintain endpoint devices using Microsoft Intune / Endpoint Manager. Troubleshoot and support conference room technology and audio-visual equipment. Create and maintain technical documentation, support procedures, and knowledge base articles. Provide remote support to users while delivering a high level of customer service and professionalism. Preferred Experience Of The IT Support Technician Strong customer service and communication skills Experience with a ticketing system such as ZenDesk and an RMM system such as NinjaOne Experience supporting and troubleshooting Windows OS environments, both hardware and software Experience with M365 Admin Center, setting up new users, onboarding/offboarding, troubleshooting, etc. User administration experience in Entra ID and Active Directory Experience with Microsoft InTune doing configuration and deployment Experience troubleshooting printers Understanding of fundamental networking concepts, including TCP/IP, IP addressing, and basic cabling Exposure to troubleshooting conference room technology, and Microsoft Teams Knowledgeable of networking basics Bonus Experience Of The IT Support Technician Bilingual in English / Spanish Exposure to virtual servers like VMware & Hyper-V Experience with Microsoft Defender, Purview Experience with patching and automation with an RMM Experience supporting ERP systems such as Oracle Cloud or Oracle Fusion #J-18808-Ljbffr