Director of Clinical Operations

Job Description

Job Description

Family Health Center of Worcester (FHCW) is committed to providing high-quality healthcare to families in underserved communities. We are seeking a dynamic and experienced Director of Clinical Operations to join our leadership team.

Position Summary: The Director of Clinical Operations will provide strategic direction and oversight for the day-to-day business operations of all FHCW sites. This role focuses on enhancing organizational effectiveness, improving patient access and experience, and implementing key process improvements across our clinical services.

Key Responsibilities:

• Develop and implement workflow processes to maximize access to high-quality care while supporting revenue goals

• Lead initiatives to improve patient and staff engagement and retention

• Collaborate with clinical and operational leaders to standardize processes and procedures

• Manage budgets and ensure efficient resource allocation

• Oversee recruitment, training, and development of assigned staff

• Ensure culturally and linguistically competent care delivery

Qualifications:

• Bachelor's degree in nursing or related healthcare administration field required; Master's degree strongly preferred

• Current, unrestricted RN license in Massachusetts

• 5-7 years of direct experience in ambulatory care setting

• 2-5 years of supervisory experience

• Demonstrated proficiency in health systems management and quality improvement methodologies

• Strong communication and leadership skills

• Bilingual skills (English and another language relevant to our patient population) preferred

Reporting Relationship: Senior Director of Practice Management

EOE