Medical Call Center Representative (Bilingual)

Job Description

Job Description

Berkeley Eye Center is seeking a friendly and professional Medical Call Center Representative to join our team in Kingwood. This position is responsible for providing exceptional customer service by answering incoming calls, scheduling appointments, and assisting patients with insurance-related questions.

Responsibilities:

• Answer and route incoming phone calls
• Schedule patient appointments
• Verify insurance coverage
• Provide outstanding patient service
• Assist with front desk coverage as needed

Qualifications:

• 2+ years of medical appointment scheduling experience required
• Medical insurance verification experience preferred
• Ability to manage high call volumes
• Strong communication and customer service skills
• EMR experience preferred
• Bilingual (English/Spanish) required

We offer a competitive wage & a comprehensive benefit package plus growth opportunities. 77% of the BEC management team started in other positions within the organization.

At Berkeley Eye Center we stay committed to having a staff that is dedicated to providing our patients with the finest in eye care. We value individuals who are upbeat, dependable, skilled & flexible in their work. In return we offer our employees a work environment that is positive, fair and offers tremendous opportunities to develop professionally.

For more information on Berkeley Eye Center please go to

Berkeley Eye Center has 26 locations & 4 surgery centers in the Greater Houston Area & Corpus Christi, providing a wide range of vision care services including routine vision exams, outpatient cataract and retina surgery, LASIK, Optical and much more.

Company Description

Berkeley Eye Center has 26 locations & 4 surgery centers in the Greater Houston Area & Corpus Christi, providing a wide range of vision care services including routine vision exams, outpatient cataract and retina surgery, LASIK, Optical and much more.