D365 - Architect
Full-time
Independence Pet Group
Role Description
This role will lead the design and implementation of IPH’s Dynamics 365 Sales and Service architecture, integrated with MarTech and Customer Data Platform (CDP) capabilities to deliver unified, omnichannel customer experiences across all brands. This transformation is central to IPH’s vision of becoming the global leader in pet health and insurance.
Qualifications
- 10+ years in CRM and MarTech architecture; 5+ years in Dynamics 365 CE
- Experience with marketing automation platforms and CDP integration
- Strong knowledge of omnichannel engagement and personalization strategies
- Familiarity with the insurance or financial services industry preferred
Requirements
- Define architecture for D365 Sales and Service, including lead-to-loyalty and request-to-serve processes.
- Implement case management, knowledge articles, and omnichannel engagement (voice, chat, social).
- Integrate D365 CE with Braze, Adobe Marketo, and other MarTech tools for campaign orchestration.
- Enable segmentation, personalization, and next-best-action decisioning using CDP data.
- Design Power Automate workflows for lead scoring, quote automation, and service routing.
- Embed AI-driven recommendations and agentic workflows for sales and service.
- Establish governance for marketing and CRM data, privacy, and consent management.
- Align architecture with SOC 2, PCI DSS, GDPR, and CCPA compliance.
- Develop roadmap for CRM and MarTech modernization aligned with IPH’s digital transformation goals.
- Partner with business leaders to drive adoption and maturity of D365 and MarTech capabilities.
Benefits
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
Vacancy posted 2 days ago
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