IT Help Desk Support
Virtual Vocations Inc
Delivering exceptional technical support, the full-time IT Support Services I-Help Desk professional will diagnose and resolve hardware, software, and network issues while working remotely to assist both employees and clients. Key Responsibilities: Provide frontline IT support by responding to technical issues via phone, email, and ticketing systems within agreed-upon SLAs Diagnose and resolve hardware, software, and network issues on various devices, including desktops, laptops, and printers Document solutions and troubleshooting steps for recurring issues, updating the knowledge base for future reference Required Qualifications: 2+ years of experience with Microsoft Networks, firewall configuration, and network security High School diploma or GED required; Associate degree preferred Proficiency in technical process documentation and IT service management practices Experience with Active Directory and Group Policy management Familiarity with cloud technology integration and TCP/IP protocols
Vacancy posted 1 day ago
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