Patient Service Associate - EmUrgentcare

Department/Unit: EmUrgent Care - Latham Work Shift: Per Diem (United States of America) Salary Range: $46,215.00 - $60,080.00 Primary Job Responsibilities Clean and maintain equipment and examination rooms at all times Collect vitals and brief medical history of patients Direct patients to examination rooms Ensure rooms are set up for efficient patient care Order and re‑stock medical supplies Provide team support to medical providers and front desk Education Requirements High School Diploma or equivalent. Experience Basic Medical Terminology Multi‑tasking as a team player in a fast‑paced setting Excellent customer service skills Competitive Benefits and Perks Paid hands‑on training Opportunities for growth within the Albany Medical Center family Medical Coverage (CDPHP), Dental and Vision plans available Located on main public transportation lines Paid Time Off Tuition Reimbursement AMC Pension Plan and 403B Retirement Essential Duties and Responsibilities Responsible for registration and scheduling process for complex patients. Responsible for updating the system with registration, scheduling and insurance information. Prepares patient disability and out of work / school paperwork. Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions. Works in multiple systems during patient‑facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. Understands the practice and hospital strategic plan. Supports plans, policy and procedures, and initiatives within scope of their department’s expectations and role. Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. Exemplifies Albany Med CARES guiding principles. Is a champion to ensure an optimal patient experience. Understands and promotes patient and employee safety as our top priority. Promotes a safe environment and promptly reports issues. Understands patient safety goals. Qualifications High School Diploma/G.E.D. - required 2-3 years office experience or one year of related experience in a medical practice - preferred Experience using an electronic health record and Microsoft Office a plus. Excellent customer service skills. Ability to multi‑task in a high patient volume unit. Ability to learn and utilize resources. Strong time management skills. Ability to review information and draw appropriate conclusions. Good judgement and ability to problem solve; elevate issues as needed. Strong teamwork skills and work ethic. Physical Demands Standing - Occasionally Walking - Occasionally Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Rarely Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently Working Conditions Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Occasionally Hazards - Rarely Temperature Change - Rarely Atmospheric Conditions - Rarely Vibration - Rarely Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. #J-18808-Ljbffr Dormont Manufacturing Co