Guild - Leave of Absence (LOA) Specialist

Guild - Leave of Absence (LOA) Specialist Boston Public Schools Central Office - Human Resources - Boston, Massachusetts (Open in Google Maps) Starting Date: Jul 1, 2026 Job Description

* ANTICIPATED VACANCY *

* START DATE 7/1/2026 *

Leave of Absence (LOA) Specialist Union: Administrative Guild Grade: 32 Reports to: Manager/Director of HRIS FTE: 1.0 Hours: 40 Job Summary: Human Resources Leave of Absence Information System Specialist will serve as the initial Tier 2 point of contact for BPS employees in providing assistance to help them fulfill their responsibilities, including documenting, tracking, and resolving inquiries in a standardized manner, with the goal of delivering excellent customer service to end‑users, supporting all employees, HR Managers, RC Managers, Department Heads, Principals and timekeepers with questions regarding the administration of a leave of absence and/or the actual need for a leave of absence. Essential Job Duties/Functions (in no specific order) Review, analyze and process requests for leave of absence for all employee groups within assigned caseload Provides customer satisfaction through effective and timely resolution of inquiries. Ensures requests designated as high priority receive an immediate response or are routed to the supervisor. Informs callers about Human Resources policies and procedures with assistance from supervisor as appropriate. Researches questions or concerns and escalates issues to appropriate personnel for resolution when appropriate. Makes each interaction a teaching opportunity by promoting future use of online services. With supervisory approval, informs the development of instructional documentation such as, but not limited to FAQs and other knowledge management materials. May work with the DoIT/OiiT team to update content on the Hub Help Center site, citywide kiosks, training information, etc. Updates job knowledge and skills by participating in educational opportunities, seminars and other similar activities. Participates in depositions and grievances related to leave of absence related matter. Fulfill requests for personnel/medical file copies. Support with requests for files for compliance audits. Assists with special projects as assigned. Maintains files, records or logs as required. Performs related duties as required. Minimum Requirements (Education/Experience/Skills) Three (3) years of full-time, or equivalent part-time, clerical or administrative work in which the major duties included customer service and/or computer experience in an office environment. Knowledge of administrative and clerical practices and procedures for evaluation. Knowledge of computer software programs such as Microsoft Office and Google Suite to create and edit documents. Working knowledge of City of Boston’s Human Resources policies, practices and procedures preferred. Ability to plan, organize and process a high volume of work in a timely manner. Ability to effectively communicate orally and in writing, and to prepare reports and correspondence as required. Special work conditions: Working Hours: 9:00 a.m. – 5:00 p.m. (8 hours per day, including a one‑hour paid lunch). Breaks: Employees waive their 15‑minute breaks. Early Release: Employees waive early release during the months of July and August, and on all workdays between Christmas Day and New Year’s Day. Compensation for Waived Time: In lieu of the 15‑minute breaks and early release, employees receive one (1) additional personal day. On‑Site Requirement: Due to the nature of the role, this position is required to be in person, 5 days per week. NOTE : City of Boston Residency is required for this Administrative Guild Union position.

OTHER IMPORTANT FACTORS TO CONSIDER:

Location: Bolling Building (2300 Washington Street, Roxbury, MA 02119) Schedule: 9:00 AM - 5:00 PM - Position is required to work year round - does not follow the school calendar. No onsite parking (On street and limited lot parking based on lottery) Tier I/II Guild HR employees (not eligible for 501 days): Get 1 extra personal day for waiving early release on Fridays (July–Aug) and between Christmas and New Year’s. Work 7-hour days with a 1-hour unpaid lunch 5‑minute break; 15 minutes added to daily schedule. On‑Site Requirement: Due to the nature of the role, this position is required to be in person, 5 days per week. Position Type: Central Office Job Requirements Citizenship, residency or work visa required Contact Information Boston Public Schools, Office of Human Resources 2300 Washington Street Roxbury, Massachusetts 02119 Email: View email address on click.appcast.io Job ID: 5703400 Application Deadline: May 22, 2026 11:59 PM (Eastern Standard Time) Posted: Yesterday #J-18808-Ljbffr Young World Physical Education