Service Manager

Agrowing, premier specialist in energy management and automation is seeking a Service Manager to lead the Baltimore, MD team. The ideal candidate is a technically strong, customer-focused professional who can manage a skilled team of technicians, ensure top-quality service delivery, and drive overall operational excellence. This is primarily an office-based position. Primary Responsibilities Manage and oversee the daily operations of the service department. Ensure all service contracts, maintenance agreements, and projects are executed efficiently and profitably. Supervise, mentor, and support service technicians, dispatchers, and coordinators. Maintain high levels of customer and team satisfaction through responsive communication and problem-solving. Develop and implement service procedures, schedules, and performance metrics. Support sales teams in estimating and quoting service projects and retrofits. Monitor department KPIs, budgets, and profitability goals. Ensure all safety and compliance standards are met. 5+ years of commercial experience in HVAC service or BAS controls, with at least 2 years in a leadership or supervisory role. Strong understanding of HVAC systems, DDC controls, and BAS integration (experience with systems like Schneider, Siemens, Johnson Controls, Trane, or Niagara preferred). Excellent leadership, communication, and organizational skills. Proven ability to manage service operations, budgets, and customer relationships. Technical training, associate’s degree, or equivalent work experience required; bachelor’s degree in engineering or business preferred. Valid driver’s license and clean driving record. Excellent Benefits and Perks Competitive base salary with managerial bonus structure! Health & Wellness: Comprehensive medical, dental, and vision plans to keep you and your family covered, including free preventive care and affordable prescription options. Life & Disability Insurance: Company-paid life insurance and disability coverage, with options to enhance your benefits. Retirement Savings: 401(k) plan with a generous company match to help secure your future, with immediate vesting. Paid Time Off: Enjoy paid holidays and a PTO plan that grows with your years of service. Opportunities for Career Advancement and Professional Development Extra Perks: Flexible Spending Accounts, employee discounts, and 24/7 confidential support through the Employee Assistance Program. Company vehicle and gas card Wage Range: Up to $115,000 base + managerial bonus structure! Equal Opportunity Employer, including disabled and veterans. #J-18808-Ljbffr