Front Desk Associate at Tru by Hilton Princeton WV

Job Description

Job Description

About Us

At Tru by Hilton Princeton, we’re not your average hotel—we’re modern, upbeat, and guest-focused. We’re building a team that delivers consistent, high-level service and takes pride in doing things the right way every time.

As a Front Desk Associate, you are the face of the hotel. You’ll be the first and last impression for every guest—handling check-ins, problem-solving, and delivering top-tier service with confidence and professionalism.

• Greet and welcome guests with a friendly, professional attitude
• Check guests in and out efficiently and accurately
• Handle reservations, cancellations, and room assignments
• Answer phones and respond to guest inquiries
• Resolve guest concerns quickly and professionally
• Maintain accurate records and follow cash handling procedures
• Ensure lobby and front desk areas are clean and organized
• Communicate effectively with housekeeping and maintenance teams
• Follow all brand standards and company policies

• Previous customer service or hospitality experience preferred
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Basic computer skills (hotel systems experience is a plus)
• Reliable transportation and strong attendance
• Flexible schedule, including weekends and holidays

• Someone who stays calm under pressure (because the desk will test you)
• A team player who supports the entire hotel operation
• Strong attention to detail and accountability
• Positive, professional attitude—every shift, every guest
• Someone who takes ownership and gets things done

• Competitive pay
• Growth opportunities within our hotel portfolio of over 50 properties
• Supportive, team-driven environment
• Be part of a new hotel opening—help set the standard from day one

If you’re dependable, professional, and ready to deliver great guest experiences—we want you on our team.