Case Manager

Job Description

Job Description

Description:

Job Title: Case Manager

Department: Case Management

Reports to: Case Management Program Senior Director 

Position Status: Full-time (32 hour workweek); Exempt

Location: Cambridge, Boston Area (hybrid: minimum two days in office)

Work Schedule: 32 hours per week (Mondays- Thursdays), includes one evening until 8 pm each week

Salary Range: $55,000-$65,000

Application deadline: Applications will be accepted on a rolling basis until the position is filled. 

BARCC Overview

Founded in 1973, the Boston Area Rape Crisis Center (BARCC) is the oldest and largest rape crisis center in New England, serving as the only comprehensive center for survivors of sexual violence in the Greater Boston Area. BARCC’s mission is to end sexual violence through healing, empowerment, and social change. BARCC empowers survivors of sexual violence to help find healing and seek justice in ways that are meaningful to them and works to provide education and advocacy needed to create social change and prevent sexual violence. We rely on our dedicated staff to do this important work, and our case management team is growing!

Position Overview

The Case Management team recognizes the economic impacts of sexual violence and provides comprehensive, individualized support to survivors to meet these needs. The Case Manager would be joining a small, collaborative team providing culturally appropriate and responsive services to survivors, ensuring that their housing, education, economic, health care, and other basic needs are met in alignment with BARCC’s mission and philosophy. 

Work Environment

BARCC's staff, operations, hours, and location vary by function, type of work, and work style. This is a 32-hour per week full-time position. For this position you can expect work Monday through Thursday in a hybrid schedule with a minimum of two days on-site. One on-site evening per week until 8p is required.

Key Responsibilities

• Provide culturally sensitive and trauma-informed advocacy, information, safety planning, crisis intervention, emotional support, access to resources, and referrals to survivors of sexual violence 
• Research and apply the most up-to-date knowledge of resources to support survivors’ needs
• Collaborate with direct services staff on cases requiring multidisciplinary intervention
• Develop and maintain comprehensive partnerships with community organizations, advocates, and government to facilitate effective advocacy and referrals
• Provide accompaniment to clients to local agencies to facilitate access to benefits, housing, etc 
• Participate in training and professional development to maintain current knowledge on resources, policies, and best practices to support survivors’ needs and apply learned knowledge and skills
• Apply to become a Certified Application Counselor(CAC) to assist clients with specific health insurance needs, maintain role as a CAC with MassHealth/the Health Connector. 
• Maintain current and accurate records of services provided to clients as enumerated in program/agency protocol. Ensure that records are completed in a timely manner and comply with BARCC’s record keeping guidelines. 
• Participate in regular individual supervision, team, and agency meetings
• Engage in building a BARCC community of inclusion and equity, build collaborative relationships, foster personal and agency-wide resilience, access, and actively contribute to DEI internally and externally, and support sustainability and innovation in accordance with BARCC’s mission
• Other related duties as assigned by supervisor and agency

Physical Requirements

• The role may involve remaining in a stationary position for periods of time during client calls, meetings, accompaniments, and general role accountabilities.  
• This role generally requires the ability to communicate with clients and colleagues, use a computer, phone and other office equipment.
• The ability to move around an office or court environment.
• Ability to travel to off site locations including but not limited to BARCC’s offices in Cambridge, Waltham, and Boston as well as provide accompaniment to local services for clients.  

Required Qualifications

• Commitment to BARCC’s mission to end sexual violence and promote social change
• Minimum of 2 years of direct client work experience in housing advocacy, public benefits, financial assistance, or social services
• Bachelor’s degree in Social Work (BSW) or equivalent experience
• Strong knowledge of Greater Boston-area resources, especially those serving survivors, low-income individuals and families, and marginalized communities
• Experience working with survivors of trauma, violence, and abuse
• Excellent crisis management, organizational, and problem-solving skills
• Ability to multitask in a fast-paced environment while maintaining attention to detail
• Comfort working over the phone, in person, and using a database for case management
• Willingness to accompany survivors to appointments as needed
• Commitment to equity, inclusion, and survivor-centered advocacy

Preferred Qualifications

• Bilingual in English and Spanish

Benefits and incentives

At BARCC, we understand the hard work and dedication necessary to support our mission-driven organization, which is why we are committed to ensuring our employees are healthy, happy, and secure. We offer the following benefits:

• 32-hour work week designed to promote healthy work-life balance
• Comprehensive medical, dental, and vision plans offered at 85% employer paid
• Generous Paid Time Off (PTO): 12 vacation days, 15 paid sick days, minimum 14 paid holidays, two personal days, and two religious holidays per year
• Parental Leave and Massachusetts Paid Family Medical Leave Act (PFMLA) benefits
• Health and Dependent Care Flexible Spending Accounts
• 403(b) retirement plan
• Commuter benefits
• Professional Development Allowance and other perks
• Public Service Loan Forgiveness eligible employer 
• The opportunity to make meaningful change and improve the lives of others through mission-driven work, at all levels of the organization.

Hiring process and timeline

Please submit a resume, a cover letter describing your interest in survivor-centered case management work via our online application system. No phone calls, please. The full hiring process will include a phone-screen interview, first-round virtual interview and a final team interview with skills assessment. Reasonable accommodation is provided upon request.

Employment is contingent upon satisfactory completion of any background checks required by applicable law, regulation, contract, or funding requirement. Information obtained through a background check will be considered in accordance with applicable law and BARCC policy, including an individualized assessment where required. 

BARCC is an equal opportunity employer committed to workforce diversity and hiring people with diverse life experiences. Survivors, people who are bilingual/bicultural, persons of color, people with disabilities, and LGBTQIA+ people are encouraged to apply