Customer Service Specialist

Position Summary

We are seeking a friendly and highly analytical Customer Service Specialist to join our Customer Service team in Huntsville, Alabama. In this business-to-business customer service role, you will answer customer inquiries and resolve issues via appropriate channels including email, telephone, and chat. A successful Customer Service Specialist will maintain knowledge of our products and services, demonstrate excellent time management skills, and go the extra mile to deliver a great customer experience.

Responsibilities

• Provides excellent customer service through communication, problem resolution and quick turn-around.

• Resolves complex customer issues and maintains knowledge of account information.

• Ensures customer concerns are resolved effectively, while in compliance with consumer laws, company policy and procedures.

• Collaborates and works with various departments to meet customer needs and maintains outstanding customer relations.

• Utilizes appropriate internal systems to organize customer information.

• Coordinates with internal departments to resolve and close cases within Salesforce, while ensuring compliance with company procedures.

• Consistent exercise of independent judgment and discretion.

• Position requires presence in the office and with regular, consistent and punctual attendance.

• Other responsibilities as assigned.

Qualifications

• HS Diploma, four-year college degree preferred

• 2-4 years of relevant customer service experience

• Ability to provide expertise in resolving complex customer issues

• SAP experience preferred or other comparable ERP experience

• Thorough understanding of standard customer account concepts, practices and procedures

• Strong attention to detail, highly organized and ability to multitask

• Ability to work collaboratively with others and ensure accountability to drive results in completion of tasks

• Able to problem solve issues of a more complex nature, using special knowledge to analyse information and standard practices to make judgments

• Excellent verbal and written communication skills; excellent interpersonal skills to drive tasks to completion

• Proficient with Microsoft Applications

• Salesforce experience is a plus

• Travel not to exceed 5%.

Conditions of Employment

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose - Enabling Engineering Breakthroughs that Lead to a Better Tomorrow - comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.