Customer Service Representative

Mr. Electric - Customer Service Representative


Why Choose Us

Appreciation Matters: Your work makes a difference - and we make sure you feel valued every step of the way.

Celebrating Milestones: Birthdays, work anniversaries, and team wins are part of our culture.

Join us at Mr. Electric, where work isn't just about the job - it's about being part of a supportive, growthminded, and rewarding team.

Apply now and experience the difference at Mr. Electric.

As a Customer Service Representative, you will be the friendly, knowledgeable voice of our company. You'll assist customers with questions, schedule service appointments, and ensure a seamless, professional experience. You'll play a key role in building customer relationships and upholding our company values of Servant Heart, Grit, Winning, Vision, and Consistency.

You will collaborate closely with dispatch, technicians, and leadership to ensure customer needs are handled promptly, accurately, and with care.

Duties and Responsibilities

• Receive incoming calls in a professional, timely, and courteous manner.
• Schedule service appointments and support dispatch operations.
• Perform marketing and sales functions to earn additional business.
• Complete work orders, return customer calls, and respond to customer concerns.
• Maintain office services by organizing operations, procedures, and documentation.
• Prepare and review purchase orders and customer records.
• Follow up on open work orders, estimates, and customer inquiries.
• Perform other duties as needed, including crosstraining in related positions.

Preferred Job Requirements

• Minimum two years of administrative or customer service experience.
• Strong written and verbal communication skills.
• Detailoriented with strong data entry accuracy.
• Positive attitude and professional demeanor.
• Team player who can also work independently.
• General computer knowledge, including Microsoft Office.
• Typing skills a plus.
• Be a Superstar - bring your best self every day.

Pay Range & Scheduling

$18-$22 per hour, depending on experience.

This role is inoffice at our Huntsville, AL location.

Schedule: Monday-Friday, 11:00 AM to 8:00 PM, with rotating weekend shifts.

Perks and Benefits

• Weekly Pay: Your hard work deserves immediate recognition.
• Comprehensive Insurance: Health, dental, and vision plans available.
• Financial Planning: 401(k) with company matching.
• Time to Unwind: Over 100 hours of paid vacation and holidays.
• OntheJob Essentials: Paid uniforms and required technology.
• Fuel for Success: Companypaid breakfast and lunch.

We know we've presented a lot - and that's because we're looking to hire only the best. If that's you, apply today. If you meet the requirements, our system will schedule you for an interview immediately.