Floor Manager

Job Summary We are currently seeking a dedicated Floor Manager to join our team at Island Spa & Sauna. The Floor Manager will play a crucial role in maintaining our high standards of customer service and ensuring that every guest receives a consistent and memorable experience on the floor. Working closely with the Assistant General Manager, and Department Leaders, the ideal candidate will lead our floor departments on a daily basis in delivering exceptional service and creating a welcoming atmosphere for our guests. General Accountabilities Oversee the daily operations of the spa, including opening and closing procedures, inventory management, and cash handling when necessary. Observe and manage employee performance and quality of work on the floor to ensure standards of roles are met. Evaluate employee performances, communicate with Department Leaders, & execute disciplinary actions as needed Collaborating closely with Department Leaders to ensure seamless daily operations. Monitor facility maintenance and coordinate repairs or maintenance tasks as needed to ensure a safe and comfortable environment for guests and staff. Implement and enforce spa policies and procedures to uphold quality standards and compliance with regulations. Communicate effectively and diplomatically with guests, even in challenging situations. Accountable for the effective management, optimization, and utilization of our Customer Relationship Management (CRM) platforms, including responding to guest complaints and inquiries in a timely and professional manner. Mentor and coach staff members to enhance their skills, knowledge, and professionalism in delivering exceptional service to guests. Provide leadership, guidance, and support to spa staff, fostering a positive work environment and promoting teamwork and collaboration. Monitor customer feedback and resolve any issues or complaints in a professional and timely manner. Ensure a welcoming and relaxing atmosphere for guests by maintaining cleanliness, orderliness, and ambiance throughout the spa facility. Supervise and coordinate the activities of all attendants actively on shift. Flexibly covering open shifts as needed to maintain operational continuity Available to work a flexible schedule. *The Company reserves the right to add or change duties at any time. Job Qualifications Required Education: High School Diploma or equivalent Preferred Education: Bachelor's Degree Preferred Experience: 1-2 years at Island Spa & Sauna, or management experience in the hospitality or wellness industry Flexibility to work evenings, weekends, and holidays as needed. Strong leadership and communication skills, with the ability to motivate and inspire a team. Competencies Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason. Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions. Written Communication - Writes clearly and concisely; Edits work; Presents numerical data effectively; Able to read and interpret written information. Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Conserves company resources. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives. Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality. Design Develops and produces creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Demonstrates attention to detail. Leadership - Exhibits confidence in self and others; Effectively influences actions and opinions of others; Gives recognition when appropriate. Managing People - Includes staff in planning and decision-making processes; Makes self accessible to staff; Provides regular feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Improves processes, products, and services. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks. Teaching/Training - Clearly explains concepts; Varies presentation style to satisfy different learning needs. Multi-Tasking - Ability to handle multiple projects simultaneously and independently Rapport - Ability to establish clear-cut boundaries and relationships with coworkers and subordinates. Physical Requirements Must be able to stand for extended periods of time, at least two hours intervals. Must be able to work in a sitting position for an extended period of time; at least four hours. Must be able to reach for specific objects at short distances in local working areas. On occasion may be required to lift and carry heavy objects, push or pull heavy objects; kneel, bend or stoop, and ascend or descend ladders or stairs. Capable of working in a fast-paced environment and in stressful situations. Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner. May require local travel to various locations on business. Benefits Health Insurance 401k matching PTO #J-18808-Ljbffr Island Spa & Sauna