Video Operations Engineer

Role Description

We’re hiring freelance Video Operations Engineers at Kiswe. This is your chance to work with and help lead a company that is defining the future of direct to consumer digital solutions. This is an incredible team of people that strive to delight our customers with innovations that transform their business and their customers’ experience.

This is a part-time role paid between $40 - $50 per hour, with the expectation of working between 4 to 15 hours each week. This role is open to US candidates, and will interact with our partners and team members across all time zones. Please note, we are unable to sponsor or take over sponsorship of an employment Visa at this time.

The freelance Video Operations Engineer is responsible for first level technical support of all aspects of production and execution for our customer events within the general Kiswe cloud environment. These events include:

• Event monitoring
• Customer/partner production support
• Content distribution and validation
• Overall livestream and technical troubleshooting

We are looking for candidates with a technical interest in broadcast and video production, with an emphasis on livestream / remote media productions. You must be comfortable working with customers under tight and critical timelines and possess a basic technical understanding of livestream execution. This freelancer will work alongside the Kiswe Technical Operations team to flawlessly deliver successful events for our partners on a nightly basis.

Primary Responsibilities:

• Able to regularly support night and weekend events across various US time zones
• Diligently monitor games and other partner events with critical attention to detail
• Follow instructions, referencing documentation, prudently troubleshooting as needed and escalating with questions or concerns
• Communicate in a professional manner with other team members in formal and informal manners (including video calls, Slack, email)
• No travel required

Qualifications

• Exposure to the technical aspects of broadcast operations, production, or video production deployment
• Familiarity with key media protocols, including SRT, RTMP, and HLS
• High level understanding of livestream issues and troubleshooting methods (framerate discrepancies, dropped packets, artifacting, etc.)
• Demonstrated history of problem solving abilities during live events or facing tight deadlines

Requirements

• Experience delivering live video streams via SRT using servers such as Wowza, Nimble or Haivision
• Experience using Content Media Systems (CMS) to manage VOD and archive content
• Experience working in or an interest in sports (pro, semi-pro, leagues, and college)
• Experience with video capabilities such as captioning (SRT / WebVTT / TTML) and dynamic advertising (DAI)
• Experience with content distribution using HLS / DASH, DRM (Widevine, Fairplay, PlayReady, DRM Servers), and CDN’s

Company Description

Kiswe powers interactive digital experiences that allow artists, creators, sports teams, leagues, and more to form deep relationships with their fans through innovative cloud technology. Kiswe's suite of products and services empowers content owners to produce, distribute, and monetize immersive digital events all while maintaining control of their brand.

Kiswe is a global company with +80 team members that is headquartered in New Jersey, USA with additional offices in Hasselt, Belgium and Seoul, Korea. We are a global team that serves a global audience.

At Kiswe, we believe diversity is a core value and hire people of all different backgrounds, experiences, and situations. Our team thrives on a culture that embraces everyone being their authentic and best selves, and accordingly, are committed to identifying and dismantling inequalities that impede team members, partners, customers, and stakeholders with whom we work.

Kiswe is an Equal Opportunity Employer that hires talented people that are committed to excellence, and provides equal employment without regard to gender, marital status, identity, race, citizenship, ancestry, age, religion, class, ethnicity, sexual orientation, disability, and personal responsibilities outside of work.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Kiswe does not accept unsolicited resumes from search firms or third parties at this time. Any unsolicited resume sent to Kiswe will be considered Kiswe property, and Kiswe will not pay a fee should it hire the subject of any unsolicited resume.