Steward

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OVERVIEW/BASIC FUNCTION

A person that is a team player with good communication skills. A person in this role needs to be highly organized and able to think critically. A positive attitude and work ethic is required with a “can do” attitude

RESPONSIBILITIES And DUTIES

QUALIFICATIONS

• 6 to 12 months experience in Hotel Food and Beverage operations or freestanding lifestyle restaurant
• School trained with relevant internships preferred
• Background in free-standing restaurant operations preferred 
• Fluent spoken and written in English  

Operations

• Ensures that minimum brand standards have been implemented.
• Maintains cleanliness of all assigned areas.
• Ensures that all Food and Beverage Essentials are implemented.
• Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
• Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Works in a supportive and flexible manner with other departments.
• Reports daily to the Stewarding/Culinary Team leaders on duty and receives assignments.
• Responsible for emptying garbage and ensuring that paper towel dispensers and soap dispensers are filled daily.
• Sweeps, mops and scrubs floors daily.
• Operates an automatic dishwashing machine that cleans and washes plates, cups, saucers, silverware, glasses and other dishes.
• Cleans cooking utensils and kitchen equipment by hand.
• Prepares tableware for washing; receives or collects tableware to be washed and removes food residue with scraper; sorts china, glassware, and silverware, placing each in separate racks or trays, standing plates and saucers on edge, and inverting cups so that they may be washed more effectively.
• Sets up dishwashing machine and pot washing area.
• Transports trash to disposal area.
• Washes pots, pans, and trays by hand.
• Scrapes food from dirty dishes and washes them by hand or places them in racks or tumbler, chemical dip, buffing wheel, and hand cloth or on conveyor to dishwashing machine.
• Sets up event service tents.
• Holds inverted glass over revolving brushes to clean inside surfaces.
• Washes worktables, sinks, walls, ceiling, air vents, refrigerators, and meat blocks.
• Cleans and washes floor and gutter drains and grease traps.
• Segregates and removes trash and garbage and places it in designated containers.
• Steam cleans or hoses out garbage cans.
• Polishes silver using burnishing machine tumbler, chemical dip, buffing wheel, and hand cloth.
• Transfers supplies and equipment between storage and work areas.
• Reports any difficulty or problem to Outlet Manager/ Assistant Manager for solution or follow up actions.
• Maintains par stocks of all equipment and guest supplies.

Guest Satisfaction

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.

Talent & Culture

• Supports the implementation of Rosewood Hotels & Resorts’ Values and Culture Characteristics.

Other Duties

• Understands and strictly adheres to rules and regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Exercises responsible behaviour at all times and positively representing the hotel management team and Rosewood Hotels & Resorts.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.
• Is a “brand ambassador” at all times and ensures brand integrity and clarity are always maintained.
• Models the company’s culture, vision, mission and core values at all times.

Group Specific

• Contribute to ensuring that brand integrity and clarity are always maintained.
• Is a “Brand Ambassador” at all times and ensures brand integrity and clarity are always maintained.
• Model the company’s culture, vision, mission and core values at all times.
• Complies to the company policies.
• Works with pre-set budgetary limits.
• Takes on other tasks in addition to the ones stated, in a reasonable framework.

While this is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

SALARY:

• $23.83 per hour