Site Services Supervisor

The Opportunity In this role, you will report to the Territory Area Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. Location: Raritan, NJ Schedule: Monday through Friday, 7:30 AM to 4:00 PM (flexibility required based on business needs) Compensation: $76,000 - $80,000 annually, plus eligibility for up to a 5% annual bonus Benefits Health & Wellness Comprehensive Medical, Dental, and Vision coverage Wellness programs Eligible for medical coverage starting Day 1 Time Off Paid Time Off (PTO) Company-paid holidays Choice holidays Financial Well-Being Flexible Spending Account (FSA) and Health Savings Account (HSA) Commuter benefits 401(k) retirement plan Tuition assistance Employee Stock Purchase Plan discount What we’re looking for Education and Experience High school diploma or GED required. Associate's or Bachelor's degree in Business, Supply Chain, Operations, Life Sciences, Management, or a related field preferred. 2-5 years of experience in laboratory operations, site services, inventory management, supply chain, purchasing, manufacturing, or customer operations. 2-5 years of experience leading, coaching, and developing employees in a supervisory capacity. Experience working in a regulated pharmaceutical, biotechnology, life sciences, manufacturing, or GxP environment strongly preferred. Customer-facing service management experience preferred. Familiarity with inventory management systems, purchasing platforms, ERP systems, and material tracking software. Experience supporting audits, investigations, CAPAs, and controlled documentation processes preferred. Prior experience with ELIMS is highly preferred. SAP experience is a plus. Valid driver's license required. Ability to travel up to 10%, including periodic support at the King of Prussia, PA site. Key Qualifications Strong leadership experience managing teams and driving operational performance. Exceptional attention to detail and commitment to accuracy. Experience overseeing inventory operations, including replenishment, stock control, reconciliation, and material traceability. Knowledge of reagent management and laboratory material handling practices. Experience tracking lot numbers and maintaining inventory records within regulated environments. Strong understanding of audit readiness, investigations, compliance requirements, and corrective action processes. Ability to analyze operational data, KPIs, inventory reports, and performance metrics. Advanced proficiency with Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, and Teams. Experience with ERP platforms, inventory systems, and reporting tools such as Power BI is preferred. Excellent communication, organization, customer service, and relationship management skills. Ability to manage multiple priorities while maintaining a high level of service and compliance. Knowledge skills & Abilities: Strong leadership skills with the ability to motivate teams, delegate responsibilities, and drive accountability. Extensive knowledge of inventory control principles, including replenishment strategies, min/max levels, safety stock, inventory accuracy, stock rotation, and expiration management. Strong understanding of quality systems, compliance requirements, documentation practices, and data integrity standards. Demonstrated ability to investigate operational issues, perform root cause analysis, and implement effective corrective actions. Proficiency in analyzing operational metrics, KPIs, dashboards, and inventory reports to support data-driven decision making. Experience using Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, and Teams. Familiarity with ERP platforms, inventory management systems, and reporting tools such as Power BI. Excellent communication and interpersonal skills, with the ability to build relationships across all organizational levels. Strong customer-service orientation and ability to manage multiple priorities in a fast-paced environment. Highly organized, detail-oriented, adaptable, and self-motivated. Ability to maintain confidentiality and meet customer site-access requirements, including background checks, security clearances, safety training, and health screenings. This position is ideal for an experienced operations or laboratory services leader who excels in team development, inventory management, compliance oversight, and customer-focused service delivery within a regulated pharmaceutical or life sciences environment. How you will thrive and create an impact Avantor’s Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will: Leadership & Team Development Lead, mentor, and develop a team of coordinators, technicians, and support staff. Manage recruiting, onboarding, training, performance management, and succession planning activities. Establish clear expectations and foster a culture of accountability, collaboration, and continuous improvement. Conduct performance evaluations and provide ongoing coaching and development opportunities. Manage staffing, scheduling, timecards, and vacation coverage. Operational Management Direct day-to-day laboratory support and inventory operations. Assign work priorities and ensure timely completion of tasks. Monitor workload, service levels, and staffing requirements. Provide hands-on operational support during peak periods, audits, implementations, and staffing shortages. Ensure smooth communication of open issues, priorities, risks, and customer requests between shifts and departments. Inventory & Material Management Oversee receiving, stocking, replenishment, storage, distribution, and inventory control activities. Manage reagent inventories and laboratory consumables. Maintain inventory accuracy through cycle counts, audits, and reconciliation activities. Ensure proper stock rotation, lot traceability, expiration management, and regulatory compliance. Monitor inventory trends, backorders, stockouts, and material availability. Coordinate with suppliers, procurement teams, and stakeholders to resolve supply issues. Customer Partnership Serve as a key operational liaison between Avantor and customer stakeholders. Participate in customer business reviews, operational meetings, and improvement discussions. Build strong relationships while maintaining high levels of customer satisfaction. Communicate risks, action plans, and service updates effectively and professionally. Quality, Compliance & Audit Readiness Maintain compliance with GxP requirements, SOPs, Good Documentation Practices, and safety standards. Support customer audits, inspections, investigations, CAPAs, and quality initiatives. Ensure complete and accurate documentation practices. Promote inventory traceability, data integrity, and operational excellence. Drive a strong culture of safety, compliance, and continuous improvement. Reporting & Performance Management Analyze operational metrics, inventory performance, service levels, and productivity trends. Generate reports and dashboards to support business reviews and decision-making. Identify risks, opportunities, and process improvements through data analysis. Present operational results, corrective actions, and recommendations to leadership and customers. The work environment and physical requirements Work is performed in a combination of office, stockroom, warehouse, receiving, and customer lab-support environments. The position requires frequent movement among buildings and operational areas, including extended periods of walking and standing. Work may require bending, reaching, pushing, pulling, and lifting or carrying materials weighing up to 50 pounds. The role may require the use of appropriate personal protective equipment and periodic entry into temperature-controlled storage areas. Work assignments are varied and may require the development of new solutions when established precedent does not fully address the situation. Frequent deadlines, customer requirements, staffing needs, and operational interruptions require effective prioritization and composure. The position is primarily first shift but may occasionally require schedule flexibility to support urgent business needs, audits, implementations, coverage, or customer operations. Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Pay Transparency: The expected pre-tax pay for this position is $62,000.00 - $100,050.00 Actual pay may differ depending on relevant factors such as prior experience and geographic location. EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about equal employment opportunity protections, please view the Know Your Rights poster. Privacy Policy: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information and how to contact us with any queries or requests. 3rd Party Non-Solicitation Policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation. Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program. Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules. Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world. #J-18808-Ljbffr Avantor