Automotive Service Advisor

Mitchell Auto Group OpportunityFounded in 1922, the Mitchell Auto Group has excelled by providing an opportunity for individuals to turn their work ethic and positive attitude into a career.Today’s automobiles employ state of the art technology that requires regular maintenance, software updates and repairs to perform at the highest level.Excellent opportunity for one results driven individual that excels at customer service looking to represent one of the fastest growing brands.We recruit talented people who are willing to go the extra mile for our customers and who enjoy working in a friendly, fast-paced environment.What We Offer:Medical, Dental & Vision InsuranceBasic Life Insurance401kAccident and Critical Illness InsuranceResponsibilities:Greets customers promptlyObtains customer and vehicle informationClearly reports all vehicle symptoms as described by the customerDetermines and recommends needed maintenance based on age, mileage, and vehicle historyPrepares complete and accurate estimate of cost for labor and partsEstablishes follow-up timeMonitors the progress of each vehicle throughout the day, updating customers frequentlyVerifies that final invoice reconciles with work performed on the repair orderExplains all completed work and charges to customersQualifications:Minimum 1 year experience in a service advisory roleKnowledge of automobilesPositive attitudeHigh volume mentalityCSI focusedReviews repair orders to ensure that work is completed and additional work and authorization is notedClose repair orders as appropriateImplements a quality control process to eliminate comebacksClean Driving RecordWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.