Helpdesk Support

Helpdesk Support
Westchester County - 5 days per week onsite
6 Months Contract to Hire
Pay: $25.00 - $30.00/hr


Overview/Job Description:


We are seeking Help Desk / Deployment Support Technicians to join a fast-paced retail IT support team. This role serves as the front-line point of contact for store-level technology issues across a rapidly growing multi-location retail environment. The team supports both pre-deployment rollout work and post-deployment break/fix support once new store systems go live. This is a high-volume, phone- and remote-support-driven role supporting store network infrastructure, POS-adjacent systems, and end-user hardware.


Responsibilities:

• Provide phone and remote support to retail store locations, handling a high daily call volume
• Troubleshoot store network infrastructure, including switches, firewalls, and VLAN configuration (viewing/diagnosing, not full configuration)
• Support and troubleshoot thin client devices at store locations
• Provide remote management and troubleshooting via endpoint management/MDM-style console tools
• Support Cisco and legacy phone systems (Cisco WebEx-based and older NEC systems)
• Handle basic directory-level tasks such as unlocking accounts and resetting passwords
• Escalate advanced identity/access issues (MFA resets, license provisioning, admin-level system access) to the appropriate internal team
• Troubleshoot ISP and connectivity issues at the store level
• Support printer troubleshooting and other standard store hardware issues
• Manage and resolve incoming tickets against SLA targets
• Represent the IT department professionally as the primary point of contact for store personnel
• Participate in structured onboarding/training ahead of go-live deployment cycles

Qualifications:

• Prior help desk, deskside, or remote technical support experience
• Working knowledge of Windows 11 troubleshooting and break/fix support
• Familiarity with basic networking concepts (switches, firewalls, VLANs)
• Experience with endpoint/device management consoles (MDM-style tools) a plus
• Experience with thin client environments a plus
• Experience with Cisco phone systems (or similar VoIP platforms) a plus
• Strong customer service and phone communication skills
• Professional demeanor and reliability; comfortable representing IT to non-technical store staff
• Bilingual (Spanish) a plus, not required
• Comfortable working in a high call volume, deadline-driven support environment

Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .


We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.