Dispute Research Analyst

Job Title

Job Overview:

Requirement/Must Have:

• Bachelor's degree in finance, accounting, or related area study.
• 3+ years of analytical experience.
• Substantial Contract to Cash experience in SAP.

Responsibilities:

• Research and analyze pricing and contract data.
• Partner with key stakeholders, including the Strategic Deal Team, Corporate Credit, Master Data, and Order Fulfillment, to rectify disputed invoices.
• Develop and understand contract components, including sales and service data.
• Investigate and provide recommendations to resolve invoicing issues.
• Maintain reporting and insights to ensure accurate root cause analysis.
• Manage incoming email and other sources of customer disputes to ensure tracking and timely resolution.

Nice to Have:

• Basic understanding of contracts.
• Experienced working in a team environment where the results of the individual contribute to moving the team forward and achieving the team goals.
• Capable of addressing and resolving conflict by creating an atmosphere of openness and trust, establishing strong collaborative relationships within and across diverse teams.
• Able to assess complex long-term objectives, business strategies, and government regulations, translating these into operational outcomes.
• Demonstrated ability to learn and effectively use data and data systems to capture and articulate data to key stakeholders and customers.
• Comprehensive computer skills including advanced MS Excel & Google Suite.
• Demonstrated sound judgment and decision-making.