Client Support Manager [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Support Manager based in Canada.

This is a remote, client-facing opportunity focused on guiding individuals through their financial protection and benefit options in a supportive, structured environment. You will work exclusively with inbound, pre-qualified clients who have already requested information, allowing you to focus on meaningful conversations rather than outbound prospecting. The role blends relationship management, consultative communication, and step-by-step client guidance through simple enrollment processes. You will play a key role in helping families understand their options while building trust and long-term client relationships. Operating in a flexible, remote setup, you will be supported by structured training, mentorship, and a proven system designed to help you succeed. This position is ideal for individuals who are motivated by performance, enjoy helping others, and want clear pathways for growth and leadership.

Accountabilities:

• Engage with inbound, pre-qualified clients to understand their needs and provide clear guidance on available financial protection options.
• Support clients through a structured, step-by-step enrollment and onboarding process.
• Deliver a high level of client service while ensuring accuracy, clarity, and trust in all interactions.
• Build and maintain long-term client relationships to support retention and portfolio growth.
• Manage client interactions effectively and maintain accurate records of communications and progress.
• Collaborate with team members and leadership to improve processes and overall client experience.
• Participate in ongoing training and coaching to continuously strengthen product knowledge and communication skills.

Requirements:

• Strong communication and interpersonal skills, with the ability to build rapport and trust quickly.
• Self-motivated, coachable, and comfortable working in a performance-driven environment.
• Ability to follow structured processes while adapting to individual client needs.
• Strong organizational skills and attention to detail in managing client information.
• Previous experience in client support, customer service, or sales is an asset but not required.
• Comfortable working independently in a remote environment with minimal supervision.
• Basic digital skills and familiarity with online communication and CRM tools.

Benefits:

• Fully remote role with flexible full-time or part-time scheduling options.
• Pre-qualified inbound client flow (no cold calling or outbound prospecting).
• Performance-based compensation with uncapped earning potential.
• Structured onboarding, training program, and ongoing mentorship.
• Clear opportunities for advancement into leadership and team development roles.
• Skill development in client relationship management, communication, and consultative support.
• Income directly tied to performance, effort, and results.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.