Senior Accounts Receivable / Order-to-Cash Specialist

Senior Accounts Receivable / Order-to-Cash Specialist

Location: Remote (EST hours preferred) Employment Type: Full-Time Compensation: Base Salary: $1,500 – $1,800 USD/month (depending on experience) Performance Bonus: $300 – $500 USD/month Bonus tied to collection effectiveness, aging reduction, and overall AR performance

Role Overview

This role is responsible for fully owning the Accounts Receivable and Order-to-Cash process in a standalone capacity. The position plays a critical role in driving cash flow, reducing aging balances, and improving AR operations, managing a high-volume and complex portfolio, including legacy accounts and aged balances. This is not a general accounting or month-end close role. Instead, it is a senior, hands-on AR position focused on cash collection, dispute resolution, process improvement, and cross-functional collaboration. The ideal candidate is persistent, detail-oriented, and comfortable being customer-facing, handling both inbound and outbound communication with clients.

Key Responsibilities

• Accounts Receivable & Collections Ownership
• Own the full order-to-cash lifecycle, from invoicing through payment application and collections
• Manage a high-volume AR portfolio, including active accounts and complex aged balances (including legacy AR)
• Proactively follow up with customers via email and phone to ensure timely payments
• Accurately apply payments (ACH, wire, check, credit memo) and maintain documentation in ERP/CRM systems
• Dispute Resolution & Cross-Functional Collaboration
• Investigate and resolve invoice discrepancies, short payments, chargebacks, and deductions
• Partner with Sales, Finance, and Operations to resolve issues and unblock payments
• Act as the main point of contact for customer billing and payment inquiries
• Escalate high-risk accounts with clear recommendations and action plans
• Reporting, Aging & Cash Flow Support
• Prepare and maintain AR aging reports and weekly collection updates
• Provide visibility into collection performance, customer risk, and aging trends
• Support AR reconciliations and audit processes as needed
• Process Improvement & Systems Optimization
• Identify opportunities to improve AR workflows and reduce manual processes
• Improve invoicing cadence, dispute tracking, and documentation standards
• Contribute to NetSuite optimization and automation initiatives
• Help establish scalable AR processes and best practices

Qualifications

4+ years of progressive Accounts Receivable / Collections experience Proven experience managing high-volume and complex AR portfolios, including aged balances Strong understanding of order-to-cash processes and collection strategies Hands-on experience with ERP systems (NetSuite preferred) Excellent English communication skills (written and verbal) Comfortable handling inbound and outbound customer calls Strong attention to detail, organization, and follow-through Ability to work independently in a remote, fast-paced environment Availability to work EST-aligned hours

Nice to Have

Experience in fast-growing or operationally complex environments Exposure to process improvement or automation initiatives Experience working with cross-functional US-based teams

This is a Telecommute/Work from Home position