ICT Service Desk Analyst (Lake Mountain)

ICT Service Desk Analyst (Lake Mountain) Looking for something different? Join the Lake Mountain team for the 2026 winter and make snow angels in your lunch break. Alpine Resorts Victoria (ARV) is seeking a customer-focused and technically capable ICT Service Desk Analyst to join our team for the 2026 snow season at Lake Mountain Alpine Resort. If you enjoy solving problems, helping people, and working in a dynamic environment, this is your opportunity to make a difference supporting Victoria’s alpine management authority. As an ICT Service Desk Analyst, you’ll be the first point of contact for all ICT-related issues and requests across the organisation. You’ll play a key role in ensuring users receive timely support, and that issues are logged, tracked, resolved, or escalated efficiently. This role is ideal for someone with a passion for delivering excellent customer service and a solid foundation in IT support. Key responsibilities Act as the first point of contact for all ICT incidents, service requests, and queries Log, track, resolve, and escalate issues in line with service standards and procedures Provide technical support across a range of systems including Microsoft 365, Windows OS, and basic networking Assist with onboarding and offboarding of users and management of IT assets Contribute to the development of support documentation and knowledge base resources Maintain a high level of customer service in all interactions Qualifications, skills and experience You’re a reliable and enthusiastic ICT support professional with a strong customer focus and attention to detail. You take pride in resolving issues quickly and helping colleagues work efficiently with the tools they need. Essential Criteria Minimum of 2 years’ experience in an ICT service desk or similar IT support role Strong troubleshooting skills with common software, hardware, and network issues Experience with ticketing systems and service management tools Excellent communication and interpersonal skills Ability to prioritise and manage multiple tasks in a fast-paced environment Desirable A qualification (or working towards) in ICT or a related field Experience supporting remote and hybrid teams Knowledge of ITIL principles or similar support frameworks The successful candidate will be required to: Have full Australian working rights. Currently hold or be willing to obtain a Victorian Employee Working with Children Check. Satisfactorily pass a Police Check and random drug & alcohol tests. Hold a valid Australian Drivers licence Location Lake Mountain Alpine Resort. This is an on the ground role at Lake Mountain, with shifts Thursday to Monday (including weekends). Salary Range Commencing from $35.47 plus casual loading + superannuation Contract Term Casual, seasonal. Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace. #J-18808-Ljbffr Alpineresorts