VP Customer Success- US/CAN

Overview The Vice President of Customer Success is a customer‑centric, commercially driven leader responsible for accelerating profitable growth across key aftermarket customers and channels in the U.S. and Canada. The role combines strategic account leadership, commercial ownership, solutions selling, and cross‑functional business leadership to drive long‑term customer value and business growth. As the automotive aftermarket evolves through electrification, advanced battery technologies, and changing customer expectations, this leader helps customers navigate complexity while strengthening the company’s position as a strategic partner. Key Responsibilities Own customer growth, revenue, margin and commercial performance across key aftermarket accounts. Share accountability for commercial P&L performance, balancing growth, profitability, pricing, warranty exposure and operational trade‑offs. Develop and execute strategic customer plans that deepen partnerships and expand share of wallet. Drive consultative, solutions‑based selling focused on customer outcomes such as reduced downtime, improved inventory performance, lifecycle management and advanced battery adoption. Lead complex, multi‑year negotiations with retailers, distributors, installers and channel partners. Partner with Strategic Marketing and the Region President on customer segmentation, portfolio strategy, value propositions and go‑to‑market initiatives. Collaborate across supply chain, operations, finance, product management and marketing to ensure solutions are executable and financially sound. Provide customer, market and competitive insights to support strategic planning and technology roadmaps. Support the transition to advanced battery technologies and emerging aftermarket solutions, including AGM, lithium, electrification, diagnostics and connected services. Drive a culture of accountability, customer‑centricity and commercial excellence. Build and lead a high‑performing team focused on strategic account growth and consultative selling. Qualifications Automotive aftermarket experience strongly preferred, including retailers, distributors, installers, OEMs and complex channel environments; adjacent industrial, fleet, heavy‑duty, manufacturing and B2B sectors also relevant. Proven P&L leadership with significant commercial accountability and success leading large strategic accounts, complex organizations and long‑term commercial agreements. Track record of driving profitable growth, managing organizational complexity and building high‑performing teams in matrixed environments. Strong consultative and solutions‑selling orientation with expertise in strategic account management, value creation and complex negotiations. Commercial and financial acumen with the ability to translate technical products and emerging technologies into customer business value. Strong executive communication, influencing and relationship‑building skills, with the ability to lead cross‑functionally and drive alignment without direct authority. Strategic, customer‑focused leader with a strong ownership mindset, bias for action and ability to balance long‑term partnerships with near‑term business performance. Agile, hands‑on executive who thrives in fast‑changing environments and drives accountability, operational excellence, innovation and continuous improvement. Benefits Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire. Tuition reimbursement, perks and discounts. Parental and caregiver leave programs. Paid time off, flexible spending, short‑ and long‑term disability, basic life insurance, business travel insurance and Employee Assistance Program. Global market strength with worldwide market share leadership. HQ location earns LEED certification for sustainability plus a full‑service cafeteria and workout facility. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or veteran status. Veterans and military spouses are encouraged to apply; we value the leadership, adaptability and technical expertise developed through military service. #J-18808-Ljbffr