ServiceNow Business Analyst

The Work ServiceNow Business Analyst will support the implementation from proposal to delivery by applying knowledge of ServiceNow. The Business Analyst will lead requirements gathering sessions to capture the detail needed to design solutions that meet or exceed expectations. Be able to write effective user stories for developers and support the technical team. Build trusting relationships with project stakeholders and the implementation team. Work closely with the ServiceNow Architect to identify ways to reduce efforts and ensure all business and design requirements are met. Lead quality management reviews, support test plan development, and organizational change management. Ensure quality solutions are developed and deployed. Here’s what you need At least one year of ServiceNow delivery experience Business Analysis experience in a ServiceNow environment including the ability to gather thorough requirements and write effective user stories for development. Established ability to demonstrate ServiceNow functionality of various applications to stakeholders. Experience implementing systems with Agile/Scrum methodology and/or System Development Life Cycle (SDLC) processes Hands on ITIL experience Bonus Points if you have An ITIL Foundation Certification A ServiceNow System Admin certification An understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL Experience interfacing with clients Leading teams or projects Eligibility Requirements US Citizenship required Active secret clearance required Compensation As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is $64,000—$160,200 USD. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here ( #J-18808-Ljbffr