ServiceNow Business Analyst

ServiceNow Business Analyst

ServiceNow Business Analyst responsibilities:

• Work with clients to elicit, understand, and document requirements and acceptance criteria.
• Translate and shape client needs to the backlog items that meet those needs.
• Ensure user stories are "ready" for development (e.g. per Definition of Ready) with accompanying acceptance criteria.
• Ensure close collaboration and communication with the delivery team.
• Create, manage, organize, link, and prioritize the product backlog.
• Support client Product Owners, including overarching product vision and product roadmap activities.
• Actively drive and support planning activities.
• Actively manage scope, expectations, dependencies, and commitments.
• Actively participate and support high-level acceptance test activities.

Required certifications:

• ICAgile Certified or Certified Scrum Master ServiceNow Certified System Administrator
• 3+ years experience in software delivery with 1+ years experience in ServiceNow is preferred.
• 3+ years experience as a Business Analyst.
• 3+ years experience using Jira (or similar product), owning and managing a backlog (e.g. writing features and user stories, writing acceptance criteria, backlog refinement, grooming, prioritization).
• 3+ years experience owning and managing a Product Roadmap, defining MVP, managing scope, and eliciting and capturing functional / non-functional requirements and acceptance criteria.
• 3+ years experience documenting as-is and to-be process flows, sequence flows, value stream maps, user personas, and various technical documentation.
• 3+ years experience in client-facing role.
• 3+ years experience in planning, meeting facilitation, and stakeholder interviews.
• 3+ years experience in working on agile delivery teams (e.g. with developers / testers) as well as supporting acceptance testing activities.

Compensation and Benefits: 45-50 hourly: (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future. Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron's benefits programs. Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.